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When is a creditor not allowed to pull a soft?

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When is a creditor not allowed to pull a soft?

Hi all,
 
I'm new to this forum, but not new to credit repair. I have a company with whom I've had a credit card with, that went delinquent and was closed. I recently disputed inaccuracies with this account. I pulled a new experian report (directly from their website), to keep track of my dispute, and I noticed this company did a soft pull last month!
 
I have no other accounts with this company. I have not contacted this company in over two years. Do they have the right to pull my credit report out of the blue like that? There is no balance being owed on this account. I paid it off.
 
I am also opted out, so I will not get any solicitations for credit cards.
 
Thanks for your help!
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