credit Karma not updating

[shane82388]

just got a vague email response from them.

they claim that only 1400 people are effected out o their 5 million customers...i feel like more are just from the sheer amount of posts about this issue online but hey...what do i know...

Apprently they are going to fix it next month in APRIL! ;-(

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Hello,

Our customer support team personnel has replied to your support request #566646: 

We apologize for the inconvenience. This issue causes credit scores to be unavailable at times for roughly 1,400 of our 5 million users. We are planning a release in April which will eliminate this problem for these users. Thank you for your patience.

CS96

We hope this response has sufficiently answered your questions. If not, simply reply to this e-mail. To ensure that we provide you with the fastest service possible, please do not edit the e-mail subject when replying.

Thanks for using Credit Karma!

Credit Karma Support

[AtlantaWill30339]

I just recieved a response from them... Can't really make much out of what they said thought.

Our customer support team personnel has replied to your support request #XXXX: 

We apologize for the inconvenience. This issue causes credit scores to be unavailable at times for roughly 1,400 of our 5 million users. We are planning a release in April which will eliminate this problem for these users. Thank you for your patience.


We hope this response has sufficiently answered your questions. If not, simply reply to this e-mail. To ensure that we provide you with the fastest service possible, please do not edit the e-mail subject when replying.

Thanks for using Credit Karma!

Credit Karma Support

[annielorie]

Funny should we take a tally and see how many of that 1,400 are on FICO HAHA  So I guess until April everyone has to hold their breath and pray

[GoodCredBen]

I updated mine today just fine. 

[randaljon]

I have figured out when every single one of my credit accounts posts balances and info to the CRAs. Seems like TransUnion is a little behind Experian and Equfiax in updating accounts. 1-3 days behind.

[Anonymous]

Credit Score

720

Credit Rating

Excellent

Report Date

3/14/2012

I guess if you want an updated score you have to buy a new credit report.    Seems to be the only way to get an accurate report. 

[Anonymous]

I'm one of the lucky 1400. :-|

[llecs]

For those of you who were cut off, were you pulling daily? For those not cut off, were you pulling daily?    *flashbacks to the days of TC's action of blocking new report pulls on daily pullers*

FWIW, it worked for me, but I only look 1-3x/mo.

[Booner72]

Pulling at least 3-4 times a week - especially around the beginning of them month, for DH and myself.  No problems.

[shane82388]

i havent been able to pull since the 8th....got it to work yesterday and it doesnt work again today....showed a significant drop in utilization but no score change...weird.