Background: When I pulled my credit reports this summer, I found a couple of collections that I didn't realize I owed. One was for CMI, collecting for Comcast (Comcast was not reporting). I was being charged $50 for a modem that was not returned. I called Comcast and paid them over the phone. That was almost 3 months ago.
I have been trying to GW CMI in an effort to have them remove the collection. In August, after emailing a GW to the CEO, I received a response from their General Counsel that they would not delete, blah blah blah, but that also says, "We will, however, assist you by updating all three national credit bureaus with the news that your account has been paid in full."
Today, two credit bureaus had updates from CMI. Instead of reporting a $0 balance, they are now showing a balance owed of $44. My EQ FICO dropped 7 points.
How would you handle this? Should I respond to the CEO/General Counsel that my credit reports are NOT showing as paid in full? Or should I file a dispute with the credit bureaus?
I'm just so frustrated with this. I had to suffer an update for an inaccurate report. 
Have you tried contacting Comcast & having them pull that back?? That collection agency does NOT own the debt.
Try comcast before trying a dispute.
i would suggest you get the phone number to the collections department - that's a different office with regular business hours, 8 am to 4 pm. i wish i had the number for you. maybe if you dial the 1800 COMCAST -number you can ask them for the direct phone number. talk to someone in authority, a manager, a supervisor. write notes, name, time of phone call, what was said.
comcast has all kinds of billing problems, speaking from recent personal experience.
Starting Score: 682 EQ, 663 TU