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What do you mean you had to start all over with NCO? Did they make you pay them again?
You were and they cannot make you pay twice. That is so a violation. This is NCO as in the CA correct?
Did they say they had no record of payment?
UGH!
What happened to the money you already paid them? Applied it to the balance I hope.
I was very surprised to find out they did that. They got their hands in all kinds of pots.