@Anonymous wrote:
I don't doubt you at all. But how have they lied to you? I'm just wondering if your situation mirrors others that I have heard.
I don't have the documentation readily available so this is fairly accurate but not perfect.
My CR show my personal Amex acct history starts in 1982. I know my business accepted Amex cards by 1980. Amex business card had a CL of $26K in 1997 but I can't recall how old it was at that time. Regardless, I would think that is a "long" history. In 2004 , my personal card had a $28,800 CL and the business card was $82K CL.
In 2005, I received a notice from Amex that they were reducing the CL on the business CC to $41K due to "recent late payments and a negative item on my TU credit report".
I researched it an my wife had made several late payments that resulted in late charges 4 years earlier. Two of these were to Amex in 2001. One payment to MBNA was paid 32 days late and I finally found MBNA reporting a 2001 payment as 30-day late on my EX report. NOT recent and NOT on TU. Did they make it up or did they mean EX? Could they wait 4 years and then call a negative recent? Those seem like "small" lies to me.
By this time I was monitoring my credit through EX and puchasing reports from all 3 CRAs on a regular basis. I received another letter from Amex lowering the CL from $41K to $35K stating "recent late payments" (plural as in more than one). I pulled all 3 CRA reports and there was only the one from MBNA, now around 5 years old. I now received a letter regarding my personal Amex chopping its limit in half or so with the stated reason of "recent late payments".
I started to get concerned with my reports and paid for another round of all 3. No new negative.
Amex told me they would return my CL if I could prove that there was no recent derogatory info on my reports. I sent them all 3. They sent me a letter that they needed an EX report. I had sent them EX, TU, EQ. I now removed TU and EQ from my copy of the document and sent them EX only. They sent me a lette saying they needed EX with a FICO score. I paid for EX with a FICO from myfico.com and sent it to them. No response. I called and they said I could fax it instead of sending another FedEx. I sent it and got no response. After numerous calls I finally spoke with a CSR who told me to send it again. She told me the report had to done "today" and faxed by "tomorrow". I paid for another report and faxed it. No response. I gave up! These seem like bigger lies to me.
The Amex Business Acct had checks that could be used for a payment where the vendor doesn't accept CC. I had probably used a dozen over the last 5 years. I now had one returned damaging my reletionship with a vendor. Amex told me I hadn't activated the checks. They had been activated long ago and this wasn't the first check in that checkbook. They paid the check the second time through after I called and complained. A few months later a new book of checks arrived. I called and activated them since I expected the first one to be used for the IRS in a month or so. I called them again right before I mailed my taxes to be sure they were activated. The CSR assured me that they were. I am sure I don't have to tell you how that worked out. The IRS won't run a bad check through a second time and since I mailed my taxes close to April 15, I now had late fees. Seems like more lies to me.
