A letter to Wells Fargo's Social Team-

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@Booner72 wrote:
I do my mortgage auto-draft through WF and it's been a year and no problems. In fact, I'm quite impressed with the mortgage department over there at WF, even though I would never open an account willingly with them. I'm a credit union gal.

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I'm a little too OCD for Automatic drafts, especially for an amount that large in an account with no direct deposit.  They offer a ten day grace period, but the reality is I normally pay a few days early.  It's just nice to know that if I'm on vacation and get my check late, or don't make it to the bank, the bill goes out when I want it to.

I did allow an auto-draft with my USAA car payment, but that's only 400 bucks, and I got a .25 rate discount for doing it...  and I can end it at any time.

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UPDATE---------

I have now closed 4 of my five accounts with Wells Fargo, and with each message I sent, I told them to contact me if they wanted to know why I was closing them.  No response.  I'll close the last one when wifey's direct deposit finishes moving over to USAA.

USAA seems to be working out well, but a word of warning; they put a 5 bd hold on my paycheck the first time I used Deposit@Mobile.  I called, and they said they do that with everyone at first, and after a while they stop holding at all.  

That would have been nice to know.  Luckily I had money in savings, so I cleared my own check and reversed the transfer when my check cleared.

One nice thing about USAA billpay; they don't take the money out of your account until the billpay actually clears.  I have checks I sent a week ago that are still not cleared from my account.  Almost like I used a real check.  Nifty.

And thier mobile app has a deal where you can add transactions, like a check you write and have it immediately show on your available balance.  That's a nice way to run an electronig check register.

All-in-all, as annoyed as I was about the delay in clearing my check, everything else has been nice.

[Anonymous]

Sorry to hear about your experience at WF.

I am a banker, we actually do have 2 accounts that would be free.

A preferred checking account is free as long as you have a linked mortgage.. No auto pay necessary.

PMA premier checking package for  50k in credit balances (only 10% of mortgage balances)

Every bank has their own strengths and perks

Hope all is well with USAA

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@Anonymous wrote:

Sorry to hear about your experience at WF.

I am a banker, we actually do have 2 accounts that would be free.

A preferred checking account is free as long as you have a linked mortgage.. No auto pay necessary.

PMA premier checking package for  50k in credit balances (only 10% of mortgage balances)

Every bank has their own strengths and perks

Hope all is well with USAA

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Thanks for responding.  Would you believe that you are the only person from Wells Fargo to weigh in?  When I called customer service after the account terms changed, they told me that my custom management account was free with a linked mortgage.  But I incurred a fee anyway.  I called, and was told it was an error and the fee was waived.  A month later, I was charged again.  This time the rep told me that the linked account had to auto-pay in order to waive the fee.  

I spent considerable time with them trying to figure out an acount type that would not have a fee, and was told that it wasn't possible. I even talked with a supervisor. Is the preferred checking a new product, or did the customer service team just miss the boat?  

Regarding USAA; I've been happy with them so far.  I still use Wells Fargo ATM's for cash withdrawal, as USAA reimburses my fees.  I love the mobile app; I used to run to the bank at the end of the day on payday to try to get my check to post before the weekend.  Now, I deposit it mobile and it clears instantly.  

I'm sure there are benefits in having a physical location that you can walk in to.  I am still a member of a local credit union, and can walk in there, but honestly never have.  This virtual banking thing is working out great so far.

[demi]

I have mortgage, visa, savings and checking thru Well Fargo, no banking charges, have the PMA account.  I do have direct deposit, but I have not been using the auto mortgage.  I know a lot of people don't like Wells, but I have never had a problem with them...have had my checking account with them since first year in college, 30 years ago.  I am no angel  when it comes to finances...was a lot worse in the college days, am I can't say they have never done an overdraft fee, etc...but never has it been other than my stupidity.

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@demi wrote:

I have mortgage, visa, savings and checking thru Well Fargo, no banking charges, have the PMA account.  I do have direct deposit, but I have not been using the auto mortgage.  I know a lot of people don't like Wells, but I have never had a problem with them...have had my checking account with them since first year in college, 30 years ago.  I am no angel  when it comes to finances...was a lot worse in the college days, am I can't say they have never done an overdraft fee, etc...but never has it been other than my stupidity.

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Yup, I was always happy with them too.  I think the last overdraft fee I paid was somwhere around 2002; they've never done me wrong, except when they went all funny about upgrading a secured card to a regular card... But I hear that policy has changed.

Unfortunately, my employer does not offer direct deposit, and I couldn't justify paying the fees when I had another option.  

[E150GT]

I have preffered checking that is free because it is tied to a mortgage. I do have auto deductions but I just decided to do that and I never got a charge before I did it. Having said that, my wells fargo checking is just a method of paying said mortgage and all of my banking is done at USAA. They are by far superior. DId you know wells fargo was going to charge me $3 to send my money to USAA via their online banking? I went to USAA's sight and did it there for free, 

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@E150GT wrote:

I have preffered checking that is free because it is tied to a mortgage. I do have auto deductions but I just decided to do that and I never got a charge before I did it. Having said that, my wells fargo checking is just a method of paying said mortgage and all of my banking is done at USAA. They are by far superior. DId you know wells fargo was going to charge me $3 to send my money to USAA via their online banking? I went to USAA's sight and did it there for free, 

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Nifty.  I've been very happy with USAA's banking products.  I even pay my Wells Fargo mortgage with my USAA billpay.  It posts in one busienss day.