Amex Platinum Members Rejoice!!!

[Jaylima91]

Hello all,

Just some further insight on the changes coming to Platinum cardholders tomorrow. I spoke to a CSR and I was told that you will not have to call in to request the metal version of this card, this can all be done seamlessly online (Not sure how seamless it will be knowing Amex). I assume that it will be available in the 'Profile' section of the web page. For those anticpating the change, this should be some good news. For those not so fond of the change, well, yeah....

If anybody as additional insight, spill those beans!

[Anonymous]

Online chat is hit or miss. I'll be phoning it in. 

[resilient]

I, too, called a few weeks ago to inquire about doing it online vs over the phone. The rep told me that I can request a new metal card on the phone only, but there will be the interactive voice system that'll let me complete it. Yesterday, I called and asked the same, and was told I can order it on the phone with a rep, on the phone with the voice prompts, and online. Also said we can start ordering them at 12 midnight, mountain daylight time, on the 30th. Funny thing  is they have not changed the wording in the "new changes" section on the American Express landing page; it still says to call the number to request the card. So, I'm going to call and request. All the online options give me next day delivery and Saturday delivery as well. I also see that the new card design is already there when I sign on.

[Jaylima91]

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@Anonymous wrote:

Online chat is hit or miss. I'll be phoning it in. 

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I agree BUT from my understanding, what she meant was that we can log in and request it through our profile setting/ Request Card Replacement feature. She stated that it would have a 'request metal version' option. Whether or not that's the case, we'll find out tomorrow.

[Anonymous]

I see. Good to know .

[resilient]

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@Jaylima91 wrote:

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@Anonymous wrote:

Online chat is hit or miss. I'll be phoning it in. 

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I agree BUT from my understanding, what she meant was that we can log in and request it through our profile setting/ Request Card Replacement feature. She stated that it would have a 'request metal version' option. Whether or not that's the case, we'll find out tomorrow.

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I was told that as well, but I'm going to call in at 3 EDT since I'll be up anyway, and I'll look online to see if the option is there.

[Discover2016]

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@resilient wrote:

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@Jaylima91 wrote:

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@Anonymous wrote:

Online chat is hit or miss. I'll be phoning it in. 

---

I agree BUT from my understanding, what she meant was that we can log in and request it through our profile setting/ Request Card Replacement feature. She stated that it would have a 'request metal version' option. Whether or not that's the case, we'll find out tomorrow.

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I was told that as well, but I'm going to call in at 3 EDT since I'll be up anyway, and I'll look online to see if the option is there.

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Same here, I will be up so I will check online.

[Anonymous]

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@Jaylima91 wrote:

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@Anonymous wrote:

Online chat is hit or miss. I'll be phoning it in. 

---

I agree BUT from my understanding, what she meant was that we can log in and request it through our profile setting/ Request Card Replacement feature. She stated that it would have a 'request metal version' option. Whether or not that's the case, we'll find out tomorrow.

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This is interesting. I can't wait for the metal card! I guess I'll check online first to see if that metal option is true, if not ill phone in! 

[Anonymous]

I just ordered a metal replacement over the phone.  First thing the CSR said was "are you calling to get a metal card?"  I did have to wait about 10 minutes due to high call volume.  She said it is being sent via regular mail and I should have it by April 4th.

[Anonymous]

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@Anonymous wrote:

I just ordered a metal replacement over the phone.  First thing the CSR said was "are you calling to get a metal card?"  I did have to wait about 10 minutes due to high call volume.  She said it is being sent via regular mail and I should have it by April 4th.

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Sweet! It's midnight the 30th on the east coasst right now, but I was getting a little paranoid that if i call too soon that theyll still send me the plastic card cause it isnt even the 30th on the west coast yet. But thank you....cause that sums it up that we can order it right now.