My CSR fee just hit today, and I guess they are so overwhelm that they put the fee as "member**bleep**" LOL
I would love that to happen to me. I would call them u and tell them I was showing my child how to pay bills online and then had to explain to them this word. Worth a try.
Well, Chase... I just paid you $450 dollars and this is how you treat me? Geez, why don't you tell me how you REALLY feel...
Tell them your offended by such language and that waiving the annual fee might make you feel better.
Someone else posted the same thing and i also told them they should call also. What does he have to lose.