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Grub Hub vs order online

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Established Contributor

Grub Hub vs order online

Hey guys, so today I ordered using Grubhub and the cashier told me to just order online thru their website that way they could avoid paying a commission. So, what I was doing was using Grubhub to pick up but I could also use their website to do the same thing, it defeats the purpose of using grubhub then. I'm going to get the Gold card soon but should that stray me from using grubhub from the restaurant then? It's the only place that I go, I don't go anywhere else cause they put a lot of salt and stuff in their food and its not authentic. I guess, grubhub is there for them to get big orders and so that they could do delivery for them, not for pick up, as it would be cheaper for us the customers. I mean, that's not my problem, that's the business problem. I do know that they have the right to reserve service to anyone, I just don't want that to be the reason. 

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Super Contributor

Re: Grub Hub vs order online

I'm not sure what GrubHub's fee structure is, but in the case of Uber Eats, the restaurant only gets about half of the pre-tax amount once you adjust for:

 

- About 30% of the cost of the food (paid by the restaurant to Uber). I don't know if the new Service Fee reduces this.

- The delivery fee (paid by the customer)

- The new (15%?) Service Fee (paid by the customer)

 

Since the prices have to be the same on Uber as directly from the restaurant, some restaurants find it better to raise prices and offer free delivery that they provide themselves, encouraging price-sensitive customers to avoid Uber.

 

Of course, Uber is also about to have an IPO so management is incentivised to make the quarterly earnings strong, even if it seriously endangers long-term customer and restaurant loyalty.

 

Grub Hub may not be so eager to gouge restaurants as much in the short-term, but I expect the fees are still high.

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Valued Contributor

Re: Grub Hub vs order online

Grubhub, Eat24, etc... all those sites are ADVERTISEMENT for the businesses to reach new customers.. once you are a customer... they can save costs 25-50% of the meal by getting you to order on their site directly...

 

If you new to the resturant etc... i would say grubhub... but if not order directly

 

 




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Frequent Contributor

Re: Grub Hub vs order online


@TheBoondocks wrote:

Hey guys, so today I ordered using Grubhub and the cashier told me to just order online thru their website that way they could avoid paying a commission. So, what I was doing was using Grubhub to pick up but I could also use their website to do the same thing, it defeats the purpose of using grubhub then. I'm going to get the Gold card soon but should that stray me from using grubhub from the restaurant then? It's the only place that I go, I don't go anywhere else cause they put a lot of salt and stuff in their food and its not authentic. I guess, grubhub is there for them to get big orders and so that they could do delivery for them, not for pick up, as it would be cheaper for us the customers. I mean, that's not my problem, that's the business problem. I do know that they have the right to reserve service to anyone, I just don't want that to be the reason. 


I don't think it should stray you at all. You use the restaurant's site everytime you're NOT using the $10 montly credit. Order through Grubhub ONLY when you want to apply the $10 credit and the restaurant's site every other time. Still use the Gold on the reg orders and you should still get the 4x. I'd say if you like the card, you can fit it into your lifestyle (at least this particular aspect) quite nicely.

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