I have two small student loans serviced by ECSI. In mid February I set up an automatic bank draft, and I thought it would be applied to my Feb payment, but it automatically started on the first of March and applied it to the March 15th payment instead of the February 15th outstanding balance. This caused my account to become late and I did not realize it until July, at which time I immediately paid the late balance and checked my credit. Well, just on June 24 they reported one of the loans $14 past due for June (still not sure why one is negative and one isn't, since they are both paid together). This dropped my Equifax and Experian scores 100 points! I called them to find out what had even happened, which is when they explained the Feb/March payment issue but said they couldn't fix the credit report. I was offered rehab.
I asked to speak to someone else and a supervisor said "good news, it's going to all go away July 17 anyway." Turns out when I registered for some summer classes in June, it automatically prompted a deferment that backdated to May 17 (the start of the first summer session). So, the supervisor said that the information was already set to be reported to the credit bureaus on the 17th of July (he says they can only interface with the credit bureau once a month) and that it would backdate my June payment history to be in deferment, which means it can't be late, and the negative payment will be removed.
I have serious trust issues when it comes to this stuff, so should I believe this guy? He sent me a brief letter stating this, so I have that and his contact info. Should I dispute it in the meantime? I want to, because I was thinking maybe the bureaus will contact ECSI and since they supposedly have this info already, maybe they will respond quickly and I will get it resolved before the 17th and not worry about it.
