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I have a 90 and 120 day late on a Sallie Mae, now Navient, account back in 2013, and when I called them a while back I didn't have an answer for why I consolidated a loan and proceeded to not make payments and neither could they. The late dates were 4/13 and 5/13. I checked my bank account and there wasn't a payment made at all during this time. Then I was poking around in Federal Student Aid profile of mine and I come across this loan and it states within the loan:
11/28/2012 - In Repayment
12/22/2012 - Forbearance
5/22/2013 - Forbearance
6/22/2012 - In Repayment
8/14/2013 - Non-defaulted, paid in full through consolidation loan (reconsolidated at this time)
Does this mean I should be able to get the lates removed?
It certainly looks like it. Loans are often placed in an administrative forbearance while a consolidation is processed so that they do not go late while the paperwork is being completed and your new servicer sets up your account. I would start by showing the information you found to the servicer, if they won't correct the lates, move to a dispute with the CRAs.