This is what borrowers have been saying all along! Now how do you take responsibility for the failure and fix it?
"Federal Watchdog Issues Scathing Report On Ed Department's Handling Of Student Loans"
...Instead of safeguarding borrowers' interests, the report says, FSA's inconsistent oversight allowed these companies, known as loan servicers, to potentially hurt borrowers and pocket government dollars that should have been refunded because servicers weren't meeting federal requirements.
"By not holding servicers accountable," the report says, "FSA could give its servicers the impression that it is not concerned with servicer noncompliance with Federal loan servicing requirements, including protecting borrowers' rights."....
https://www.npr.org/2019/02/14/694477547/federal-watchdog-issues-scathing-report-on-ed-departments-h...