Yes.
We know.
However, a larger problem than student loan servicer's deceptive practices and even the government not holding servicers accountable for their actions is that students are automatically put on a high-payment standard (10-year) repayment plan.
If you are in a plan with payments you cannot afford, please find out about Income-driven repayment plans. Feel free to ask any questions here, too.
Article:
https://www.npr.org/2018/11/21/670039878/student-loan-servicer-steered-some-borrowers-to-higher-cost...Income-driven repayment plans:
https://studentaid.ed.gov/sa/repay-loans/understand/plans/income-driven
