I have now sent 2 emails to them through there online portal trying to ask about retractive forbearance and recieved nothing back. Just wondering if the government shut down could be effecting there replies or if anyone else had experience with them and could give me any pointers? I have 7 late payments i am trying to get covered via retractive forebearance. I believe i read they can only cover 6 but either way that should significantly increase my credit.
fedloan is my servicer, too, and I've always found it better to call them.