I am in the same boat as you! I have faxed on several occassions with no reponse. Keep at it and don't give up!
Anyone have any luck? I have called emailed, faxed and sent letters without any luck..
No, no luck. I sent two letters and no response. I was continually told it would be handled. I was first told it would take 3-5 days to handle. I called back and was then told it would take 10 business days to resolve. I called back was was told it would take 30 days to resolve.
I finally requested to speak with a supervisor, and the CSR who I was speaking with became very rude and hung-up the telephone on me.
I then called the Ombudsman's Office to file a complaint. The Ombudsman was useless. The Ombudsman stated that my account had been sent to a supervisor for review and that they would get back to me within 2-3 days. As of yet I have not heard from Dept of Ed/Direct Loan and it has been 3 weeks.
However, I did hear from the Ombudsman who stated that Direct Loan would NOT remove the lates even though I was never late. Account has been in forbearance.
Thus, I have sent a letter to the Secretary of Education and a copy to the President telling them that Department of Education is, IMO, in violation of federal law and requesting that the lates be removed. No response as of yet.
this is the exactly situation im in (except its 120 day late)
This is really interesting to me because from what I have always heard Dept of Ed is pretty on top of it as far as responding to people.
Does anyone know if there is a special department within Department of Ed that handles credit reporting?
I'm in the same situation. I have a 60 day late from 2010. I've written letters and spoke to several supervisors at US Department of Ed. No one is willing to remove it. I was in the process of purchasing a home and that stubborn 60 day late was a deal breaker because we were trying to get a Federal loan. I was very hurt be cause we had a home under contract and my kids were excited about our new home. No one that I spoke to at US Dept. of Ed seemed to care. We plan to try again soon.