Another poster contacted MF customer service. It's a technical issue on Equifax's end. They're apparently working on it.
I also had this happen to me yesterday on Equifax. A 14 point drop with the following reasons:
Neither statement is true.
Auto Score (03/2021):
My fear is the control they have , my EQ has always been my lowest score at 780 so i was still ok with the drop, but what if I was in the end of a mortgage or something!! Scarey