My husband and I traded our vehicle in for a newer car, before we did the trade, we never missed a payment, and it was always on time. We got the new car in August before the next payment was due. We signed all of the paperwork with the new dealership, and they were sending the previous dealership a check for the payoff amount. In September, my husband and I both received a fico alert. He lost 75points, and I lost 50 points because the previous dealership said they never received a check from the current dealership. I stated to them, that the car was no longer in our name and we signed everything over, so they shouldn't have reported us for being late. We both opened up a dispute with Equifax., During that the time, the previous dealership received the payoff check and repported us Paid As Agreed, 0 balnce, account closed. Thirty days later Equifax resolved the dispute, however, they deleted the entire tradeline from both of our accounts instead of them just removing the the late payment entry. I had to speak to a supervisor. They put the tradeline back, but they put it back with Paid As Agreed with a balance. I explained to them that initially, it was Paid As Agreed, 0 balnce, account closed, and they needed to change it back. This week, I got an alert, that it was changed correctly, no affect on the credit score, however, my husband lost another 40 points for them correcting a mistake that they made. How is that even possible? How is it possible that once they late payment was removed, we never received the points back that we lost?
I don't know what to to do. or who I should talk to. Technically, my credit score is suppose to the 50 pts higher than what it is, and my husband's score is suppose to be 115pt higher. Any advice on how we can get this corrected or has anyone been in the same boat?
