Hi Granny, and welcome.
Settle down, our friend. MyFico only reports, they cannot help you at all with a dispute.So forget them as far as taking action on your credit report.
Just give us the full info on what happened and what you have received, and I assure you that if you are in the rightt, you are in the best place in the wrold for expert advice and help in gettng it resolved.
granny, you are why we are here