I purchased Suze Orman's Platinum Kit back in January and found it very easy to access two of my scores: Transunion and Experian. However, when I tried to access my Equifax report, the account was locked. I contacted customer service, and was advised the account was unlocked, but I was still not able to access my report. This happened twice. I was finally told to contact Equifax directly, as it appeared a fraud alert had been put on my report. I contacted Equifax, was advised there was no fraud alert and that my report showed it had been accessed thru myFICO.com.
I decided to got thru Equifax for my FREEannual report as I had not accessed it for the year and was advised I was eligible for one free report from each bureau. Imagine my surprise when I find out that I can review the report forfree, but I end up having to pay $16 to actually see my Equifax score.
Has anyone else had this experience of not being able to access their report?
Message Edited by reeseereece1 on 07-27-200705:55 PM
I have but for a VERY different one than you are facing... I currently have to many SOFT INQs on my EQ report. EQ fixed this problem for me a couple of months ago, but it has happened again about a week ago.
I can't get ANY access to my EQ only TU and EX. No more three in one from TC. No more MyFICO EQ reports...
I'll call the consumer affairs dept again for a fix soon. But the last guy told me they can only help me with this once per year.