Charged for Product that Wasn't Purchased

Anonymous · ‎08-31-2008

I attempted to purchase ScoreWatch and pay monthly earlier this afternoon. I was given an error and sent an email stating I would need to call customer support to order.It is Saturday and the office is closed. My debit card was charged immediately for $89.95. I can not affford this and my bank account is tied up until Tuesday as Monday is a holiday. I am very disappointed in this site and do not want ANY MyFico products. How do I get this charge removed? Even if I wanted to keep it I can't access the report. There is nothing listed under my products. Has this happen to anyone else? I just want my money refunded. Thanks.

haulingthescoreup · ‎08-31-2008

I know that with credit cards, it just goes to pending, and if a report can't generate or something, the pending charge gets canceled. I haven't used it with a debit card. I'm sorry this happened to you, and on a holiday weekend, too.

I'm sure they'll be able to cancel it OK when they get back in the office, but it does look like you're stuck for now.

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Barry · ‎09-02-2008

AngryandBroke wrote:

I attempted to purchase ScoreWatch and pay monthly earlier this afternoon. I was given an error and sent an email stating I would need to call customer support to order.It is Saturday and the office is closed. My debit card was charged immediately for $89.95. I can not affford this and my bank account is tied up until Tuesday as Monday is a holiday. I am very disappointed in this site and do not want ANY MyFico products. How do I get this charge removed? Even if I wanted to keep it I can't access the report. There is nothing listed under my products. Has this happen to anyone else? I just want my money refunded. Thanks.

Sorry, AngryandBroke....That pre-authorization charge is something that's set by the credit card processor and your bank, and myFICO has no control over it. It's not an actual charge but a hold on the funds.

We have completed your Score Watch order so that you now have a free Equifax report and FICO score, and 30 days to try it out at no charge. Then if you want to cancel before being charged, use this link to cancel.