Recover old account

[Anonymous]

Hi! I used to be an active poster around here but I forgot my log-in credentials. I still remember my old username, though. Is it still possible to recover my old account?

Thank you!

[UncleB]

---

@Anonymous wrote:

Hi! I used to be an active poster around here but I forgot my log-in credentials. I still remember my old username, though. Is it still possible to recover my old account?

Thank you!

---

Probably so, but you'll need to contact myFICO Customer Service.

They can be reached at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time).

[Anonymous]

Thank you! They can still help me even if I'm only interested in retrieving the old Community account, right? I now have a new myFico account for the credit monitoring so I only really want to get back my old Community account.

[Anonymous]

There should be a link at the login page underneath where you would put your credentials that says "forgot username or password" click that and follow the prompts.

[UncleB]

---

@Anonymous wrote:

Thank you! They can still help me even if I'm only interested in retrieving the old Community account, right? I now have a new myFico account for the credit monitoring so I only really want to get back my old Community account.

---

Yes, they can get things straightened out.

You can try the password reset link mentioned by Angelwingz, but usually to get help with forum-only accounts you have to give customer service a call, especially once someone has more than one account as you do now.

(Note that forum moderators have no access to the myFICO SSO/login info.)