3 Days To Receive An Alert?!

[Anonymous]

This is NOT a good credit monitoring system to be subscribed to.  I was subscribed to myFico for only a few days and I noticed I wasn't getting alerts about my Equifax report.  (I'm also currently subscribed to TrueCredit and I had gotten an alert that 2 new items had posted to my Equifax report throught them.)  Now why hadn't myFico alerted me since Equifax is the only credit bureau they were monitoring? I wrote an email and asked about the lack of alerts and what the problem was, and if it couldn't be fixed, then cancel my membership.  Well, a couple of days pass and no reply to my email. I go to log onto myFico today and my account for Scorewatch has been closed!

They went ahead and closed it without emailing me or calling me about it.  I called and talked to a representative who then informed me that it takes 3 DAYS to receive an alert about anything that posts to your credit report .  I told the rep. that it doesn't state that anywhere on their website, or else I wouldn't have subscribed to their product.   He claims it's in the terms of agreement and use.  I looked and there is NOTHING on there stating a 3 DAY delay/wait to receive alerts.  I asked for a refund because I felt that I was misled and misinformed about their product and I'm told I can't get one. 

So I feel that I got ripped off  big time and as long as they got their money they don't give a **bleep** about representing their so called credit-monitoring product in an honest way.  I'm going to stick with TrueCredit because their 3 bureau monitoring is top-notch.  I can't say the same about their credit score reporting because I don't agree with the formula they use to compute scores, and my score with them is much lower than what myFico says it is.  But anyway, had a bad experience with myFico and will never give them my business again even if they did fix their credit-monitoring alerts to work faster, because they treat their customers very poorly.

Message Edited by EmoSmuf on 06-02-2009 02:35 PM

[llecs]

Emo, sorry you had a bad experience. Question (and OT): How are you receiving alerts on TrueCredit in less than 3 days? I had them for a year and a half and I never received an alert inside of 4 days.

While TrueCredit's scores aren't FICO scores, I did use TC to track changes to our reports and then pulled EQ or TU to see the score impact. Now I have ScoreWatch because the reports are $5 cheaper, but pulling when changes occur is the most efficient method, IMO.

[Anonymous]

I had applied for a Discover card recently and I got an alert the next day that I had an inquiry on my Transunion report.  So yeah, I can say that TrueCredit alerted me a lot quicker and I consider that more acceptable than waiting three days for an alert, like from myFico.  I was also approved last month for a vehicle loan through the bank I work at and received an alert the next day of my bank pulling my Transunion credit report. I don't know why you aren't receiving alerts more quickly with True Credit, but at least you're having better luck with myFico ScoreWatch than I was.  You are receiving your alerts quicker with myFico, right?  I would have loved to keep ScoreWatch because like you said, it's $5 cheaper, but I guess I gotta stick with what works for me, which is TrueCredit 3 Bureau Credit Monitoring. 

 Thanks for sympathizing with me IIecs, I appreciate it.  After my bad experience I really needed to vent my frustrations.

Message Edited by EmoSmuf on 06-02-2009 05:07 PM

[Anonymous]

IIecs,  I should clarify that when I say "alert", I don't mean an alert sent to my email. I log into TrueCredit almost everyday and I was getting the alert notice on my TrueCredit homepage.  When I was logged into myFico, I wasn't even getting an alert on my ScoreWatch home page.  I know that it takes a few days to receive the alert via email through TrueCredit, but if you log onto your account it will immediately alert you on your homepage.

[llecs]

I used to receive both SW and TC alerts via e-mail about 4-5 days after the event occurred. And as you pointed out, the alerts were visible on TC about a day prior to any e-mail, sometimes within a day. I think in the SW guide, it mentions that the report is monitors on a non-daily basis, but can't remember.

I cancelled TC not because of the alerts, but because they did away with the daily pulls on all 3.

SW has some shortcomings, but one day they'll get it right.

[Anonymous]

I looked at the myFico Scorewatch product description and one of the benefits listed is: "Monitors your credit report at Equifax on a daily basis and your FICO® score on a weekly basis." 

With that kind of claim I was expecting immediate alerts when I logged into myFico, like what I get with True Credit.  It's too bad I signed up for True Credit after they did away with the daily pulls on all 3. I didn't know that they offered that before, but I guess I'm lucky I signed up after the fact, or I'd be venting about that as well, and I certainly can't miss that feature if i never had it.