This is unethical on FICO's part and ought to be illegal. How much of your customers' time have you wasted in order to make a few extra bucks off of unsuspecting participants FICO? I'm on hold right now for over 10 minutes. I followed the instructions on the order form: "To cancel the trial offer, go to the Support Center and follow the instructions in the "How do I cancel my free score trial?" topic." That topic is hard to find if you don't enter in the phrase exactly. It then takes you to a page that gives you reasons not to cancel, but provides no instructions on how to cancel.
Do not do this. Save your time and patience and just pay the $8 for a score report from Equifax. You'll probably feel better about the world too.
I finally got someone on the phone after 12 minutes on hold. She was polite and cancelled my account. It seems calling is the only way to cancel. She said they're updating the system and in order to have all my concerns and questions answered correctly they're requiring people to call to cancel their account. Full on red herring. At least she cancelled my account.
Very unhappy. I second the recommendation to not try the Free Trial.