Just sent an email to cancel Scorewatch

[Laura2323]

I have given it enough time and this product just does not report in a timely fashion.  I subscribe to other "scorewatch" type products and always receive updates from them prior to Scorewatch.  Unfortunately, the product does not justify the price. 

[shalo1]

What e-mail address did you send the e-mail to? I want to cancel for the same reason.  When I signed up the fine print said that you could send an e-mail to the address and they would cancel, but when I go to the contact us link, and say I want to cancel, they give me an 800 number to call to cancel, I presume so that they can try to retain me as a customer.  i get it, but one of the main reasons I signed up was because they said you could send an e-mail to cancel, this is very disconcerting.

[p-]

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@shalo1 wrote:

What e-mail address did you send the e-mail to? I want to cancel for the same reason.  When I signed up the fine print said that you could send an e-mail to the address and they would cancel, but when I go to the contact us link, and say I want to cancel, they give me an 800 number to call to cancel, I presume so that they can try to retain me as a customer.  i get it, but one of the main reasons I signed up was because they said you could send an e-mail to cancel, this is very disconcerting.

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When I canceled my scorewatch, I called the 800 number and it was no big deal.  

[tennisfan78]

I would like to know the email address too.

Thanks

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@shalo1 wrote:

What e-mail address did you send the e-mail to? I want to cancel for the same reason.  When I signed up the fine print said that you could send an e-mail to the address and they would cancel, but when I go to the contact us link, and say I want to cancel, they give me an 800 number to call to cancel, I presume so that they can try to retain me as a customer.  i get it, but one of the main reasons I signed up was because they said you could send an e-mail to cancel, this is very disconcerting.

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[lg8302ch]

<myfico@mailca.custhelp.com>

Above is the email address but do not expect to get anything else but a robotic answer:

Thank you for contacting myFICO Customer Care. Please call 1-800-319-4433 (Monday-Friday 6:00 AM to 6:00 PM; Saturday 7:00 AM to 4:00 PM Pacific Time), and a myFICO Customer Care representative will be happy to assist you.

Good luck!  

[HiLine]

Calling is really not that difficult ...

[p-]

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@HiLine wrote:

Calling is really not that difficult ...

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Seriously.  Just call.  Why make it difficult?