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MyFico Equifax Score not updating

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MyFico Equifax Score not updating

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MyFico Equifax score is not updating.

I looked at my actual Equifax credit report and there are all the expected updates, yet MyFico is not sending alerts or updating the Equifax score.

Customer Service coukd only say that Equifax did not send them any updates.

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11 REPLIES 11
Valued Member

Re: MyFico Equifax Score not updating

I'm having the same problem. Myfico equifax hasnt updated since 12/07 but CK has updated multiple times.
Current FICO 8
(03/19)TU-743 EX-691 EQ-675
Starting FICO 8
(12/17)TU-613 EX-634 EQ-616
Current Mortgage Scores
(2/19)TU- 703 EX-683 EQ-681
Starting Mortgage Scores
(10/18) TU-638 EX-654 EQ-649
Message 2 of 12
Valued Member

Re: MyFico Equifax Score not updating

I called myfico and explain to them what was going on with Equifax. They told me my Equifax settings was at 650 so once my score reach 650 it stop sending me alerts. Customer service told me to put the setting on 850. My score was at 651 when I stopped receiving alerts.
Current FICO 8
(03/19)TU-743 EX-691 EQ-675
Starting FICO 8
(12/17)TU-613 EX-634 EQ-616
Current Mortgage Scores
(2/19)TU- 703 EX-683 EQ-681
Starting Mortgage Scores
(10/18) TU-638 EX-654 EQ-649
Message 3 of 12
Established Contributor

Re: MyFico Equifax Score not updating

Is anyone else still having this issue? 

 

I haven't had a score update since 1/6/2019, even though the events that usually trigger an update have occurred (including account updates, etc.).

 

 

Garden Club Member since 01/20/2019
Message 4 of 12
Moderator

Re: MyFico Equifax Score not updating


@iheartwings wrote:

Is anyone else still having this issue? 

 

I haven't had a score update since 1/6/2019, even though the events that usually trigger an update have occurred (including account updates, etc.).

 

 


Have you given customer service a call?  They can usually help out with this sort of thing.  Smiley Wink

 

They can be reached at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time).

Message 5 of 12
Established Contributor

Re: MyFico Equifax Score not updating


@UncleB wrote:

@iheartwings wrote:

Is anyone else still having this issue? 

 

I haven't had a score update since 1/6/2019, even though the events that usually trigger an update have occurred (including account updates, etc.).

 

 


Have you given customer service a call?  They can usually help out with this sort of thing.  Smiley Wink

 

They can be reached at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time).


Oy, that would mean that I would actually have to...<gasp>...talk to someone. Smiley Wink  

 

I'm due for my quarterly update here later in the week. Am hoping that will jumpstart regular updates again, just happened to notice that nothing updated with balance updates this last month. 

Garden Club Member since 01/20/2019
Message 6 of 12
Established Contributor

Re: MyFico Equifax Score not updating


@iheartwings wrote:

Is anyone else still having this issue? 

 

I haven't had a score update since 1/6/2019, even though the events that usually trigger an update have occurred (including account updates, etc.).

I have myFICO 3B+ and also didn't receive an update on EQ yet.

 

My statement closing dates this month are 2/2 and 2/5. I pulled the monthly 3B report from my Experian CreditWorks Premium subcription  and EX/EQ are both showing updated balances as expected. TU only has the first statement (2/2) , which is to be expected since they are known to be slower than the others.

 

I did receive SMS/email alerts from myFICO on the Transunion and Experian updates. I also double checked my alert settings, and they're the same as they were when I did get EQ updates last month.

 

[EDIT-> Now 2 days later, 2/9: I still haven't received a myFICO EQ alert. My Experian CreditWorks report has the expected updates to all 3 CRA's. The EX/TU alerts are fine, it's just a problem with EQ.]

27 FICO Scores + 3 VS3. MTG (Mortgage), AUT (Auto), and BKC (Bankcard) are scores 5,4, and 2 from the top.

New CRADIS contacts, bearing 1 carom 10. Just think of EQ, TU, and EX as Cylon Basestars.

Message 7 of 12
New Visitor

Re: MyFico Equifax Score not updating

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My Equifax scores began refreshing normally after the latest 3B score refresh, and that was ok for a month or two, but now they stopped again. Seems like some kind of software issue would be my guess.
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Message 8 of 12
New Contributor

Re: MyFico Equifax Score not updating

Did changing your score goal help? My Equifax isn't reporting either- so disappointing. 

Starting Score: EQ 595, TU 538, EX 577
Current Score: EQ 642, TU 604, EX 641
Goal Score: 700


Take the myFICO Fitness Challenge

Chapter 7 discharged 2/20/19
Message 9 of 12
Valued Member

Re: MyFico Equifax Score not updating

Yes, it did but equifax has always been slow to update for me on myfico. Equifax updated fast on credit karma.
Current FICO 8
(03/19)TU-743 EX-691 EQ-675
Starting FICO 8
(12/17)TU-613 EX-634 EQ-616
Current Mortgage Scores
(2/19)TU- 703 EX-683 EQ-681
Starting Mortgage Scores
(10/18) TU-638 EX-654 EQ-649
Message 10 of 12
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