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Old Scores Showing

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Frequent Contributor

Old Scores Showing

I don’t know why but I just logged in to see my updated scores after receiving an alert and my dashboard is only showing scores from 11/11/2019. The alerts are showing updates scores and info but the 3 scores on the dashboard are old. It was okay this morning. Maybe a glitch?
Starting Scores: EQ 447 (01/02/2017), TU 476 (01/02/2017), EX 456 (01/02/2017)
Current Scores: FICO 08's as of 12/12/2019: EQ 584, TU 702, EX 631
Goal Scores: ABOVE 800 ALL 3
Current Cards: CapOne QS1 $500, Walmart SC $500, Discover It $750, Amazon Prime SC $900, CareCredit $2,000, NFCU CashRewards $10,000 and NOT APPING until 04/2020....


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Message 1 of 11
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Valued Contributor

Re: Old Scores Showing

Try logging out and back in again. This happens to me sometimes - but if logout/in it resets the main page.
Personal Aphorism:
"Forget What You Feel, Remember What You Deserve"


Starting FICO 8s | 09/2017: EX 641 ✦ EQ 634 ✦ TU 647
Current FICO 8s | 03/2020: EX 780 ✦ EQ 758 ✦ TU 781
Current FICO 9s | 03/2020: EX 793 ✦ EQ 780 ✦ TU 778
Highest FICO-8 Ever | 10/2018: 780 [on dirty report]

2020 Goal Score | 790s


My AAoA: 3.0 years not incl. AU / 3.4 years incl. AU
My AoOA: 7.2 years not incl. AU / 9.2 years incl. AU
Inquiries: EX 1/6 | 3/12 ✦ EQ 1/6 | 3/12 ✦ TU 1/6 | 1/12
Report Status: Clean


Without patience, we will learn less in life. We will see less. We will feel less. We will hear less. Ironically, rush and more usually mean less.
Message 2 of 11
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Frequent Contributor

Re: Old Scores Showing

It’s kind of weird but it’s doing the same on the app also.
Starting Scores: EQ 447 (01/02/2017), TU 476 (01/02/2017), EX 456 (01/02/2017)
Current Scores: FICO 08's as of 12/12/2019: EQ 584, TU 702, EX 631
Goal Scores: ABOVE 800 ALL 3
Current Cards: CapOne QS1 $500, Walmart SC $500, Discover It $750, Amazon Prime SC $900, CareCredit $2,000, NFCU CashRewards $10,000 and NOT APPING until 04/2020....


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Message 3 of 11
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Valued Contributor

Re: Old Scores Showing

Yes, same. Happens on mobile and desktop. But even on mobile, if i close the app and reopen, it updates.

Personal Aphorism:
"Forget What You Feel, Remember What You Deserve"


Starting FICO 8s | 09/2017: EX 641 ✦ EQ 634 ✦ TU 647
Current FICO 8s | 03/2020: EX 780 ✦ EQ 758 ✦ TU 781
Current FICO 9s | 03/2020: EX 793 ✦ EQ 780 ✦ TU 778
Highest FICO-8 Ever | 10/2018: 780 [on dirty report]

2020 Goal Score | 790s


My AAoA: 3.0 years not incl. AU / 3.4 years incl. AU
My AoOA: 7.2 years not incl. AU / 9.2 years incl. AU
Inquiries: EX 1/6 | 3/12 ✦ EQ 1/6 | 3/12 ✦ TU 1/6 | 1/12
Report Status: Clean


Without patience, we will learn less in life. We will see less. We will feel less. We will hear less. Ironically, rush and more usually mean less.
Message 4 of 11
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Frequent Contributor

Re: Old Scores Showing

It's been a few hours since it first happened and it's still not fixed. I've tried on my phone app, phone browser, laptop & desktop but it's all showing old scores from 11/11/2019. I've even cleared the history, cookies, and cache from all devices but nothing changes. I've come to the conclusion that it's not my devices but the website. 

Starting Scores: EQ 447 (01/02/2017), TU 476 (01/02/2017), EX 456 (01/02/2017)
Current Scores: FICO 08's as of 12/12/2019: EQ 584, TU 702, EX 631
Goal Scores: ABOVE 800 ALL 3
Current Cards: CapOne QS1 $500, Walmart SC $500, Discover It $750, Amazon Prime SC $900, CareCredit $2,000, NFCU CashRewards $10,000 and NOT APPING until 04/2020....


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Message 5 of 11
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Valued Contributor

Re: Old Scores Showing

Sorry my 'turn it off and turn it on again' fix didnt work for you. I havent had any score changes the last few days so i cant check if im having the same problem - though it certainly would not surprise me if the site itself is the issue.

I guess it's good that at least the scores are updating in the alert section... ? Perhaps call tech support tomorrow.
Personal Aphorism:
"Forget What You Feel, Remember What You Deserve"


Starting FICO 8s | 09/2017: EX 641 ✦ EQ 634 ✦ TU 647
Current FICO 8s | 03/2020: EX 780 ✦ EQ 758 ✦ TU 781
Current FICO 9s | 03/2020: EX 793 ✦ EQ 780 ✦ TU 778
Highest FICO-8 Ever | 10/2018: 780 [on dirty report]

2020 Goal Score | 790s


My AAoA: 3.0 years not incl. AU / 3.4 years incl. AU
My AoOA: 7.2 years not incl. AU / 9.2 years incl. AU
Inquiries: EX 1/6 | 3/12 ✦ EQ 1/6 | 3/12 ✦ TU 1/6 | 1/12
Report Status: Clean


Without patience, we will learn less in life. We will see less. We will feel less. We will hear less. Ironically, rush and more usually mean less.
Message 6 of 11
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Administrator

Re: Old Scores Showing

Is this still happening?

Message 7 of 11
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Frequent Contributor

Re: Old Scores Showing

No Smiley Embarassed sorry for not updating my post. I ended up having to call customer service to have it manually refreshed for me. 

Starting Scores: EQ 447 (01/02/2017), TU 476 (01/02/2017), EX 456 (01/02/2017)
Current Scores: FICO 08's as of 12/12/2019: EQ 584, TU 702, EX 631
Goal Scores: ABOVE 800 ALL 3
Current Cards: CapOne QS1 $500, Walmart SC $500, Discover It $750, Amazon Prime SC $900, CareCredit $2,000, NFCU CashRewards $10,000 and NOT APPING until 04/2020....


Take the myFICO Fitness Challenge
Message 8 of 11
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New Visitor

Re: Old Scores Showing

Mine says its from a few days ago, but its WRONG big league! Every single other place I check my scores they're 40 points higher, both Fico and Vantage! Thinking of dropping this service! 

Message 9 of 11
New Visitor

Re: Old Scores Showing

I'm having the same problem! It's been going on forever. Every single other place I check, both Fico and Vantage, my scores are 40 points higher! I'm just wasting money it would seem! 

Message 10 of 11
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