My husband and I have been MyFico customers for several years, when we noticed recently that they were now offering a family plan, we decided to switch but, unfortunately, have had nothing but problems getting it to work. Initially I was told I couldn't add him to Family Ultimate because he had his own existing account - Ok. So we cancelled his account and waited the 30 days for the subscription to end. Once it had expired, I tried again to add him to Family Ultimate, but now we're being told "A myFICO account with this SSN already exists. Log in to continue or contact Customer Support for more information." I logged in, but I can't see anything about how to add him to Family Ultimate and we're now paying the increased price essentially just for my reports. Does anyone have an idea of how to get this to work with someone who is an existing or previous customer? (I have also contacted customer support, but thought perhaps other users had run into this issue before.)
Thanks in advance for any help 
