(Resolved)MyFico shows closed acct. that is not closed

[GApeachy]

UPDATE: MF pulled new reports_(Resolved)

I just pulled my 3B and about had a heart attack when I saw my largest tl closed.  I'm an AU on DH Lowe's acct. (I handle the acct.) and logged in to see everything is fine, I'm still an AU. I just paid his balance off so I was expecting to see a bump from that when it reports on July 11th. (disappointed)

UPDATED 3B reports thanks to an Awesome MF CSR and her Supervisor: problem solved with the merging of accts.  They no longer are merged.

[GApeachy]

I see what happened, my closed acct. in my name *4k cl which is closed has been merged with DH's open acct. with *30k cl.  Can you fix that and redo my 3b report?

Syncb/Lowes CLOSED

EQUIFAX TRANSUNION EXPERIANLast UpdatedPayment StatusWorst DelinquencyBalanceCredit LimitCredit Utilization

06/2019	06/2019	04/2019
Pays account as agreed	Paid or paying as agreed	Account paid satisfactorily
None Reported	None Reported	No update received
$1,463	$1,463	–
$30,000	$30,000	$4,000
5%	5%	–

[UncleB]

Hi @GApeachy, the quickest way to get an answer to an account-specific question is to call myFICO customer service.

They can be reached at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time).

[GApeachy]

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@UncleB wrote:

Hi @GApeachy, the quickest way to get an answer to an account-specific question is to call myFICO customer service.

They can be reached at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time).

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I did, they're close.  Happy 4th 

[UncleB]

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@GApeachy wrote:

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@UncleB wrote:

Hi @GApeachy, the quickest way to get an answer to an account-specific question is to call myFICO customer service.

They can be reached at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time).

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I did, they're close.  Happy 4th 

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LOL... yeah, you'll have to wait until tomorrow due to the holiday.