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(Resolved)MyFico shows closed acct. that is not closed

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Valued Contributor

(Resolved)MyFico shows closed acct. that is not closed

UPDATE: MF pulled new reports_(Resolved)

I just pulled my 3B and about had a heart attack when I saw my largest tl closed.  I'm an AU on DH Lowe's acct. (I handle the acct.) and logged in to see everything is fine, I'm still an AU. I just paid his balance off so I was expecting to see a bump from that when it reports on July 11th. (disappointed)

UPDATED 3B reports thanks to an Awesome MF CSR and her Supervisor: problem solved with the merging of accts.  They no longer are merged.

 

"My Take Home Pay Don't Take Me Home"
Amex Blue Business Cash; Lowe's Rewards
BB&T SpectrumCR
Capital One Savor; Venture; Spark
CitiBank Staples More; Home Depot
Comenity GoodSamsVS
Discover Cash Back; Chrome
Synchrony AmazonNet55; CareCredit; Lowe's Adv & Pro's
Synovus LOC
[Total Open: 185.2k] [Total Closed reporting: 156,823k] EXP 720, EQ 744, TU 736
Message 1 of 5
4 REPLIES 4
Valued Contributor

Re: MyFico shows closed acct. that is not closed

I see what happened, my closed acct. in my name *4k cl which is closed has been merged with DH's open acct. with *30k cl.  Can you fix that and redo my 3b report?
 
 
 
Syncb/Lowes CLOSED
EQUIFAX TRANSUNION EXPERIANLast UpdatedPayment StatusWorst DelinquencyBalanceCredit LimitCredit Utilization
 
06/2019
06/2019
04/2019
Pays account as agreed
Paid or paying as agreed
Account paid satisfactorily
None Reported
None Reported
No update received
$1,463
$1,463
$30,000
$30,000
$4,000
 5%
 5%
"My Take Home Pay Don't Take Me Home"
Amex Blue Business Cash; Lowe's Rewards
BB&T SpectrumCR
Capital One Savor; Venture; Spark
CitiBank Staples More; Home Depot
Comenity GoodSamsVS
Discover Cash Back; Chrome
Synchrony AmazonNet55; CareCredit; Lowe's Adv & Pro's
Synovus LOC
[Total Open: 185.2k] [Total Closed reporting: 156,823k] EXP 720, EQ 744, TU 736
Message 2 of 5
Moderator

Re: MyFico shows closed acct. that is not closed

Hi @LauraC, the quickest way to get an answer to an account-specific question is to call myFICO customer service.

 

They can be reached at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time).

Message 3 of 5
Valued Contributor

Re: MyFico shows closed acct. that is not closed


@UncleB wrote:

Hi @LauraC, the quickest way to get an answer to an account-specific question is to call myFICO customer service.

 

They can be reached at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time).


I did, they're close.  Happy 4th Smiley Happy

"My Take Home Pay Don't Take Me Home"
Amex Blue Business Cash; Lowe's Rewards
BB&T SpectrumCR
Capital One Savor; Venture; Spark
CitiBank Staples More; Home Depot
Comenity GoodSamsVS
Discover Cash Back; Chrome
Synchrony AmazonNet55; CareCredit; Lowe's Adv & Pro's
Synovus LOC
[Total Open: 185.2k] [Total Closed reporting: 156,823k] EXP 720, EQ 744, TU 736
Message 4 of 5
Moderator

Re: MyFico shows closed acct. that is not closed


@LauraC wrote:

@UncleB wrote:

Hi @LauraC, the quickest way to get an answer to an account-specific question is to call myFICO customer service.

 

They can be reached at 1-800-319-4433 (Mon - Fri 6am to 6pm Pacific Time, Sat 7am to 4pm Pacific Time).


I did, they're close.  Happy 4th Smiley Happy


LOL... yeah, you'll have to wait until tomorrow due to the holiday. Smiley Wink

Message 5 of 5
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