Score Watch not working, I've had to buy my scores on top of the monthly fee

[11spyder]

I'm in the middle of purchasing a car, therefore shopping for loans & paying off debt to up my score.  Scorewatch is not registering changes or inquiries (yes I've checked my settings), even 2 weeks post inquiries for instance.  My other credit scores/reports from other companies are updating in a timely manner.  I regret that I joined the Score Watch program as I'm paying for what it was supposed to deliver-- even had to buy a new report on this site while a member of Score Watch.  Guess what-- the report I bought did show some changes... yet no alert from the service I'm paying for here over 3 months.  I would not purchase this service again.

[LIGHTNIN]

Hi and Welcome to the forums,

I'm sorry for the problems you have had with SW.

Can you list the new changes that happen, with the new CR you just bought?

I would think this would help, when one of the forums administrators looks at your post.

Hope you get your answers, to your questions soon.

[wmcodywilson]

+1

Ive had the same exact issues. Im in the rebuilding process so Im antsy about my scores updating. Im down to buying my reports once a month but its expensive to do that.

[MamboItaliano]

+1

I wasn't even going to say anything but now it's obvious that it's not me. I've had 4 changes in the last week or so that I know should have alerted me but didn't. 

[Sarah]

Hi 11spyder, wmcodywilson, and MamboItaliano,

Thanks for your feedback. I have spoken with Customer Care and they recommend that you call us to speak with a representative who can look into the specifics of your account. The toll-free number is 1-800-319-4433, and you can call Mon-Fri 6am to 6pm Pacific Time and Saturday 7am to 4pm Pacific Time.

[Anonymous]

maybe an new guy is working the SW, i have had no alerts since 05/04/12(for inquirY) and in the meantime opened two new accounts(one of which I know is already reporting), yet no alerts and I will NOT buy another score when I am already paying for "updates".