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Uploading ID

800goal800
Frequent Contributor

Uploading ID

I've had a MyFICO account for several years and order reports all the time...most recently last month. 
When I went to order today, the site requires verification by uploading a license. 

 

Has anyone else seen this ?

Message 1 of 4
3 REPLIES 3
Remedios
Credit Mentor

Re: Uploading ID

I've never seen it personally.

If you are uncomfortable with that request or require clarification as to why, give customer service a call at 800-319-4433

Message 2 of 4
Cindy_FICO
Administrator Emeritus

Re: Uploading ID


@800goal800 wrote:

I've had a MyFICO account for several years and order reports all the time...most recently last month. 
When I went to order today, the site requires verification by uploading a license. 

 

Has anyone else seen this ?


This can happen if your identity wasn't able to be verified. 

Message 3 of 4
800goal800
Frequent Contributor

Re: Uploading ID

@Cindy_FICO 
I've been a subscriber for years and ordered a report a few weeks prior to this happening. 
Not sure why anything would change. 

Message 4 of 4
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