@tjmolly wrote: Valid points made, which makes me hate the process even more. How many damn hands has to touch a file to get it funded? Funny you mention that - I've heard some of our borrowers complain about that, and I feel for the borrowers. There's the argument to be made that perhaps someone with the knowledge/skills/ability level of an underwriter should be the only person handling the file, but there's reasons companies can't do that. Many companies incentivize their processors based on production (which, coincidentally, is why many processors make more than some underwriters). It would be a conflict of interest to have that "processor" also being able to approve files as the "underwriter". There's also the issue of potential lawsuits. An underwriter is supposed to be completely unbiased, looking only at what's in front of them on paper. If they're also the ones meeting borrowers, speaking to them on the phone, etc. only to end up declining a borrower, it opens the door for someone to say they think they got declined due to discrimination. No, underwriters are supposed to decision a loan app based only on the file itself. There's also going to be the logistical challenge that because of the complexity of mortgage underwriting, it's not really feasible to have an underwriter as the main point of contact, constantly getting bombarded with phone calls and emails and face-to-face meetings on a regular basis. Underwriting requires concentration. Files are a spiderweb of items. You're reviewing a prelim and it's the underwriter's job to make sure that the title vesting matches the 1003, make sure that there's nothing to point to a divorce that would require a divorce decree, that if it's in a trust we'll need a trust abstract and a trust cert, make sure that the borrower has the right to encumber the property in a trust, that the trust has been properly executed, notarized, etc. that our borrower is actually in the trust and has legal ownership of the property, that there are no clouds or erroneous liens or judgments or old DOT's, that the legal description is consistent with the property type indicated on the appraisal, that the APN matches every other document in the file, that the chain of title is fine, that the property tax amount matches the amount shown on the appraisal report, that the lender's title insurance amount matches the loan amount requested, that the property ownership rights are fee simple vs leasehold and that there's no discrepancies with what the appraiser stated, etc. etc. and that's just a prelim. There's a reason many companies don't have their underwriters speaking with borrowers or even processors. The UW is the last line of defense. You don't want them messing up. Their job requires a high level of focus and concentration, and you can imagine that interrupting an underwriter every several minutes breaks their train of thought, focus, concentration, and significantly increases the chance that a step will be missed. Most people don't understand this spiderweb of items that goes into underwriting mortgage loans. Take a loan amount change for instance. Sounds simple, right? For an underwriter, it's more involved. here's a rough list of items that the UW would need to check for a simple loan amount change: Has the processor or LO inadvertently changed anything else in the file? Need to compare the entire "old" 1003 to the "new" 1003 Need to remember to request new lender title policy with new insurance coverage based on new loan amount Is the file still deemed a R/T refi, or is it now a cash-out refi? If we are lowering the loan amount, do we still have sufficient cash to close? What about our LTV? Does the loan need to be re-priced? Does the loan still qualify based on the new LTV? If it's re-priced, what about the interest rate? Does the borrower qualify if the rate is higher? If it's re-priced, what about closing costs? If the borrower's losing their credit, do they have sufficient cash to close now? If it's a purchase, how does the loan amount change affect our seller credits? What about our DTI? Higher loan amount means higher payment. Do we still qualify? Do we now need MI? If we increased the loan amount, is our DTI now limited to 40% instead of 43%? Do we need a purchase contract addendum? Did the seller agree to the new loan terms? Are we doing any subordinate financing? If so, has the subordinating lender agreed to these new terms? Is there MI? if so, do we need a new MI Cert? Will the monthly premium change? How will the premium affect our DTI? Is this a condo? Based on our new LTV does it still qualify for a limited review, or do we now need a full review, with condo cert, questionnaire, budget info, etc. from the HOA? And so on and so forth. Automated AUS would need to be re-run and the UW to review the AUS Cert again. Now, imagine a processor who toys with their underwriter, doesn't validate what the borrower wants as final loan terms, and constantly goes back to the underwriter saying "oh actually the borrower doesn't want to come in with cash to close, let's increase it by $500...oh never mind just kidding, the borrower no wants $1500 cash back...oh just kidding, I forgot a fee, now we need to increase the loan amount again..." An underwriter can end up picking up and putting down the same file all day long because of a bad processor. @Anonymous wrote: In our case the whole file is presented to the underwriter once all pieces are gathered and not piece meal so yes the bank statement was there. Now on the flip side, I will 100% agree that there are many underwriters that are lame. Some are old school, don't keep up with lending criteria, and condition for things they don't need to regardless of company overlays. Some are overly picky on things. I've trained underwriters who questioned why YTD earnings through 6 months was lower by several hundred dollars compared to the regular hourly pay rate, and were requesting a LOX and full written VOE. I was shocked that they would do such a thing. I put a stop to that and approved the file, considering it was a perfectly reasonable discrepancy (an annual COLA adjustment raise is perfectly reasonable) on a strong file with no other red flags. I still can't believe this underwriter wanted to hold up the file, request additional redundant documentation from the borrower, in addition to holding up signing and loan docs until we received the full written VOE from the employer, jeopardizing a rate lock in the process. Mind you, this was a new underwriter at our company who allegedly had years of experience as a senior underwriter training other UW's as well. Masters of resume fluffing if you ask me. Sometimes lenders make things up even though there is no set policy in place by the lender. Case in point: effective last year, Fannie Mae no longer required 2106 unreimbursed employee expense to be deducted from qualifying income (notable exception being on borrowers who derive >25% of their income from commission). Yet, I still see underwriters and other lenders doing the same thing, claiming "company policy" when I'm pretty sure there is none, and that the UW is just not "comfortable" with change, stuck in their old ways. That all being said, I've never worked for a lender that sent in stuff piece meal. A borrower can send everything to a processor in a single email, but ultimately, it's that processor's responsibility to actually get it to the underwriter. If the company uses a paperless system, it's the processor's responsibility to upload those documents to the system, and submit it "in the system" to the underwriters. The underwriters don't have access to the processor's email. Point is, you can do everything correctly as a borrower...emailing directly to the processor, handing it directly to a branch rep at your local bank...but that doesn't necessarily mean it makes its way to the underwriter. I can certainly relate to bad LOs, processors, and UW's...I've had a few bad experiences myself....from underwriter's who went back 4 years to average my bonus and OT income, to UW's who gave me $17 monthly retirement income, to LO's that told me I needed more than $400,000 in assets when I was only making a $100k down payment on a new home all because the "system says you need these assets". Garbage in, garbage out... In any case, I hope this post has helped shed some light on what can occur behind-the-scenes in mortgages.
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