@Anonymous wrote:Ha yeah I told her I guess that's something. Go ahead and give it to me.
Maybe just call in and straight up ask for like an account specialist/manager/UW?
Lol, that's the issue. We're not sure what mystery department it is. We know it's not an UW because they say this isn't possible. We think it's retentions because they have offers that nobody else does. It usually involves being transferred from normal customer service to a supervisor and then yet another transfer. We're not sure who these people are but if they find us on these forums, please help us to understand!! 
Thanks!
Must garden until 2/1/2022 to hit my goal AAOA. 
@SecretAzure wrote:
@Anonymous wrote:Ha yeah I told her I guess that's something. Go ahead and give it to me.
Maybe just call in and straight up ask for like an account specialist/manager/UW?Lol, that's the issue. We're not sure what mystery department it is. We know it's not an UW because they say this isn't possible. We think it's retentions because they have offers that nobody else does. It usually involves being transferred from normal customer service to a supervisor and then yet another transfer. We're not sure who these people are but if they find us on these forums, please help us to understand!!
Thanks!
If I woulda known that I woulda asked her lol. We had the friendly banter thing going on. Wish I could get her again and just be like, "Soooo... do you mind telling me what department this is?"
@Anonymous wrote:
@SecretAzure wrote:
@Anonymous wrote:Ha yeah I told her I guess that's something. Go ahead and give it to me.
Maybe just call in and straight up ask for like an account specialist/manager/UW?Lol, that's the issue. We're not sure what mystery department it is. We know it's not an UW because they say this isn't possible. We think it's retentions because they have offers that nobody else does. It usually involves being transferred from normal customer service to a supervisor and then yet another transfer. We're not sure who these people are but if they find us on these forums, please help us to understand!!
Thanks!
If I woulda known that I woulda asked her lol. We had the friendly banter thing going on. Wish I could get her again and just be like, "Soooo... do you mind telling me what department this is?"
Not to make you feel guilty but that would've helped us a heck of a lot. Lol. We really have no clue and apperantly, this stuff hasn't really been tried and tested all that much but many are finding success.
@SecretAzure wrote:
@barthooper wrote:I gave it a try today. Called the number on the back of the card, entered info and it said hit 6 to speak with a representative. It then told me I was being transferred to a relationship manager, which I thought was odd, expecting a lower tier of CSR at first. I asked if there were any offers for a lower APR and after a bit of checking the representative told me no. I didn't end up asking about an SP CLI because I was expecting to get transferred, but mainly because it sounded like an offshore rep and I didn't want to risk doing an HP. Can anyone chime in if they called for an SP CLI and the rep ended up quickly doing an HP before you got to say no? Thanks.
Sorry, don't know why they aren't doing anything for you.
Try again in a few months (or every month)
Thanks. I'll probably give it a go again sooner than that using that 24 hour UW number in the hopes of being transferred to the right department. Regarding your other post about faking wanting an APR decrease, that is my approach as well. I couldn't care less about the APR because I just PIF if I'm not in a 0% promo period. Like hazyshd's was, my current APR is 24.99% which is high so I was hoping to get the ball rolling with that.
Honestly, mostly because it took me a few tries to hear that the representative was saying "There are no offers on your account." when it really sounded like "new" instead of "no" I didn't want to ask about the CLI and end up having the accent be a barrier to distinguishing HP from SP.
@Anonymous wrote:
@Anonymous wrote:Unfortunately, called the provided number and received nothing...no APR reduction...no SP CLI. My 11th statement was just cut and I have had 0 auto-CLIs
One more month and the promotional APR goes away (I have never carried a balance past the due date so this is inconsequential) and I am about to get hit with the AF.
Other data points for reference
Card: Arrival+ WEMC
Starting limit (and current limit): $7500
APR (after promo expires): 21.99% (The analyst commented that this was the best rate they offer......which sounds ridiculous)
Amount spent on card per month: ~$2000-$2500
I called again this morning and was still denied ("not qualified") an APR reduction and/or a SP CLI. My 1 year of ownership comes in the April so I will try again after that statement cuts.
Sorry for quoting myself (twice) but it provides history and reference without the need for others to go fishing through the entire thread.....
Back on topic - I received the AF notification letter yesterday and, low and behold, my new APR (after promo expires) is now 14.99%. Thinking that was a good initial sign, I called the backdoor CS number to see if I was also eligible for a SP CLI. Unfortunately, no dice
Additional information in case it matters:
This is the card that always has the "<9% utilization charge" on it for the month. My other 2 cards are PIF before their statements are cut.
@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:Unfortunately, called the provided number and received nothing...no APR reduction...no SP CLI. My 11th statement was just cut and I have had 0 auto-CLIs
One more month and the promotional APR goes away (I have never carried a balance past the due date so this is inconsequential) and I am about to get hit with the AF.
Other data points for reference
Card: Arrival+ WEMC
Starting limit (and current limit): $7500
APR (after promo expires): 21.99% (The analyst commented that this was the best rate they offer......which sounds ridiculous)
Amount spent on card per month: ~$2000-$2500
I called again this morning and was still denied ("not qualified") an APR reduction and/or a SP CLI. My 1 year of ownership comes in the April so I will try again after that statement cuts.
Sorry for quoting myself (twice) but it provides history and reference without the need for others to go fishing through the entire thread.....
Back on topic - I received the AF notification letter yesterday and, low and behold, my new APR (after promo expires) is now 14.99%. Thinking that was a good initial sign, I called the backdoor CS number to see if I was also eligible for a SP CLI. Unfortunately, no dice
Additional information in case it matters:
This is the card that always has the "<9% utilization charge" on it for the month. My other 2 cards are PIF before their statements are cut.
Try not calling the backdoor number, call the regular number as it seems to work better.
@firetech593 wrote:I have a different twist here.
I have a new usair(aviator coming) card with 2200/6500 limit, and an arival no af that I just got converted from plus.
I called CSR# on the card and she said no offers on aviator but % decrease on arrival.
Transferred to UW.
He says no offers avail. Hmmm, she transferred me because of an offer.
I ask about aviator, He says, I need your income to look, Gave it and he asked if 3k was ok.
Well yeah!
So now Im hopinh for no hp but I finally broke 10k with Barclay so ita a win.
Congratulations! That's what I'm trying to get, 10K. That's awesome news and I hope to be there within a year.
Everyone make sure to hit the "Kudos" button (Stripe with a star) where you think someone helped you!