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DollyLlama
Posts: 6
Registered: ‎10-25-2013
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CLI requests: backdoor or frontline?

Does anyone ever call underwriters/analysts to start a CLI request? I’m not talking about calling for recon after a frontline CSR couldn’t give you what you wanted.

Curious about FIA and U.S. Bank in particular.

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coldnmn
Posts: 15,156
Registered: ‎08-08-2011
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Re: CLI requests: backdoor or frontline?

From what I have read you can call the number on the back of your card for US Bank. In order to get one it has to be 6 months. YMMV

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navigatethis12
Posts: 1,952
Registered: ‎01-24-2012
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Re: CLI requests: backdoor or frontline?

With FIA I've rang and analyst and done it on the website and it really doesn't make a difference. Ringing an analyst just saves time and you can get a decision right away. The people you speak with at the US Bank number are not the people who make decisions. Multiple times they've said something like, "I'll send this to the underwriters." or "The analysts take a few days to make a decision.". So even though they answer as "Credit Card Underwriting", they aren't the underwriters.

 

Chase analysts cannot start a request and will tell you that you have to start the request with customer service first before they can look at it.


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