So I have a CapOne Platinum and Cash Rewards (both Credit Steps) and I have been experimenting with different ways to get results. Two successful inquiries for things via their Facebook page (ultimately, they forward you to the EO's office, but the FB CS is fast and wonderful!). No real success via anything on the site or chat. Today, I saw a Twiiter contact and thought "Why not?" So I tweeted asking about PCing and a few minutes later got a reply directing me to call the basic 1-800 #. Hmmm...fail, or so I thought. I called and talked to a lovely young lady in Virginia who informed me instantly that yes, I could indeed upgrade my account! She passed me over to an "account specialist" also from Virginia who gave me all the details.
I also sort of tried to ask for a CLI while I was talking to her, but she was really chatty and telling me her entire life story (Honestly, it was probably a good 10 minutes of personal story? That was a little weird, but she was nice...) so no dice on that but my new card will be here in 7-10 days. 
This was after checking the site and seeing that I had "no offers" and asking via chat.
I am sure the Twitter thing was just coincidence (although my username is my actual name), but I will still keep it in the "success" side for now. I will keep up with my "research". LOL!
Congrats! How long have you had your cc's?
Thanks for the info!
@LLMT wrote:So I have a CapOne Platinum and Cash Rewards (both Credit Steps) and I have been experimenting with different ways to get results. Two successful inquiries for things via their Facebook page (ultimately, they forward you to the EO's office, but the FB CS is fast and wonderful!). No real success via anything on the site or chat. Today, I saw a Twiiter contact and thought "Why not?" So I tweeted asking about PCing and a few minutes later got a reply directing me to call the basic 1-800 #. Hmmm...fail, or so I thought. I called and talked to a lovely young lady in Virginia who informed me instantly that yes, I could indeed upgrade my account! She passed me over to an "account specialist" also from Virginia who gave me all the details.
I also sort of tried to ask for a CLI while I was talking to her, but she was really chatty and telling me her entire life story (Honestly, it was probably a good 10 minutes of personal story? That was a little weird, but she was nice...) so no dice on that but my new card will be here in 7-10 days.
I am sure the Twitter thing was just coincidence (although my username is my actual name), but I will still keep it in the "success" side for now. I will keep up with my "research". LOL!
I reached out to them on Twitter today too cuz your post inspired me to try, and I was asked to direct message them my contact info and they said thanks and will be in touch when they have more information. I know way back last year i emailed their social media team and they were all of a sudden able to make an offer appear to add 1% Cash back without mailing me a new card, so maybe they can do it again. Is the Twitter Support and Facebook the same? Like are they both from the Executive Office?
@linux007969 wrote:
@LLMT wrote:So I have a CapOne Platinum and Cash Rewards (both Credit Steps) and I have been experimenting with different ways to get results. Two successful inquiries for things via their Facebook page (ultimately, they forward you to the EO's office, but the FB CS is fast and wonderful!). No real success via anything on the site or chat. Today, I saw a Twiiter contact and thought "Why not?" So I tweeted asking about PCing and a few minutes later got a reply directing me to call the basic 1-800 #. Hmmm...fail, or so I thought. I called and talked to a lovely young lady in Virginia who informed me instantly that yes, I could indeed upgrade my account! She passed me over to an "account specialist" also from Virginia who gave me all the details.
I also sort of tried to ask for a CLI while I was talking to her, but she was really chatty and telling me her entire life story (Honestly, it was probably a good 10 minutes of personal story? That was a little weird, but she was nice...) so no dice on that but my new card will be here in 7-10 days.
I am sure the Twitter thing was just coincidence (although my username is my actual name), but I will still keep it in the "success" side for now. I will keep up with my "research". LOL!
I reached out to them on Twitter today too cuz your post inspired me to try, and I was asked to direct message them my contact info and they said thanks and will be in touch when they have more information. I know way back last year i emailed their social media team and they were all of a sudden able to make an offer appear to add 1% Cash back without mailing me a new card, so maybe they can do it again. Is the Twitter Support and Facebook the same? Like are they both from the Executive Office?
I believe they are because I dont think Cap One would let just anyone handle their social media concerns.
Also congrats to everyone's success!
@chnceit wrote:
@linux007969 wrote:
@LLMT wrote:So I have a CapOne Platinum and Cash Rewards (both Credit Steps) and I have been experimenting with different ways to get results. Two successful inquiries for things via their Facebook page (ultimately, they forward you to the EO's office, but the FB CS is fast and wonderful!). No real success via anything on the site or chat. Today, I saw a Twiiter contact and thought "Why not?" So I tweeted asking about PCing and a few minutes later got a reply directing me to call the basic 1-800 #. Hmmm...fail, or so I thought. I called and talked to a lovely young lady in Virginia who informed me instantly that yes, I could indeed upgrade my account! She passed me over to an "account specialist" also from Virginia who gave me all the details.
I also sort of tried to ask for a CLI while I was talking to her, but she was really chatty and telling me her entire life story (Honestly, it was probably a good 10 minutes of personal story? That was a little weird, but she was nice...) so no dice on that but my new card will be here in 7-10 days.
I am sure the Twitter thing was just coincidence (although my username is my actual name), but I will still keep it in the "success" side for now. I will keep up with my "research". LOL!
I reached out to them on Twitter today too cuz your post inspired me to try, and I was asked to direct message them my contact info and they said thanks and will be in touch when they have more information. I know way back last year i emailed their social media team and they were all of a sudden able to make an offer appear to add 1% Cash back without mailing me a new card, so maybe they can do it again. Is the Twitter Support and Facebook the same? Like are they both from the Executive Office?
I believe they are because I dont think Cap One would let just anyone handle their social media concerns.
Also congrats to everyone's success!
Oh crap! 
Every time when i was asking the Executive Office for a credit increase i have asked to be switched to a higher cash back like the one that had the 50% bonus since mine has the 25% bonus and both times they said no. 
So i expect to hear a no yet again! oh well at least i'm trying.