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Credit Counseling

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Anonymous
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Credit Counseling

Back in 2004, I went through Credit Counseling agency to pay off some cards.  I ended up paying the entire account off in 2005.  My credit report has comments that my accounts are still being managed by credit counseling.  Is there a quick way to get that removed?  Thanks
Message 1 of 7
6 REPLIES 6
Tuscani
Moderator Emeritus

Re: Credit Counseling

I have been meaning to post my thoughts on CCCS. Hopefully this will help others...
 
The major creditors establish one uniform APR which they offer to all non-profit CCCS's. That's one part of the decision which you don't have to shop for to several different CCCS's. Different creditors will each have set their own APR, but that particular creditor then uses that same APR no matter which CCCS sends in the DMP (debt management proposal).

Be careful that you're looking at a CCCS, not at any so-called debt settlement or debt negotiation companies. If the website mentions anything about "saving up" your monthly payments, or paying off one creditor at a time, or reducing your debt to 40% or 50% or whatever, run like a cheetah! That's entirely different than a CCCS. Debt settlement will get every account you have charged off and it will take you years and years to have them age off of your credit reports.

There are differing opinions about using a CCCS.
-----------------------------------------------
CCCS (non-profit Consumer Credit Counseling Service) may be a very good fit for your situation since you have enough cashflow to pay down the accounts but want some relief from ultra-high APR's and very large minimum payments. Shop for a CCCS just as carefully as you would for any other financial contract or service.

BTW, have the CCCS set your per-account monthly payment about $5 higher than the CCCS initially suggests to you - or, $10 per account if you can afford that. The reason is that some CCCS's quote too small a payment amount originally, which won't be enough to get the DMP accepted by the creditor. So, the proposal gets sent out but the creditor rejects it, then the CCCS sends out a substitute DMP at a couple of bucks more per month, but it's still too little...

You can see how that prolonged process could seriously delay getting your account accepted by the creditor as a DMP. Go for a slightly higher per-account payment amount from the start so you'll have much better luck at getting the very first proposal accepted.

You probably will be better able to assess the experience of a local CCCS agency and the counselor you speak with at an in-person interview than if you use one of the phone-only heavily advertised out of state shops.Even though they're non-profits, no doubt there is a range of performance. Just like stores, or doctors, or wireless companies, some agencies are excellent, others are lousy at what they do, and the rest are someplace in-between.

Choose carefully and keep assessing how things are going. If you're not satisfied, withdraw and find a better agency instead to re-enroll with.

The advantages are that while enrolled in CCCS your APR's will be reduced and your payment amount will stay level. The disadvantages are that the accounts which you enroll will be permanently closed and that you will sign a contract that you will not seek more credit until your CCCS contract has been fulfilled. That's reasonable, because why should creditors A and B drop their APR's and forgo fees if the client just turns around and opens other new credit with C and D and E? That would just be playing A and B for suckers, wouldn't it?

The biggest consideration is whether you're ready to make the commitment. Expect a stringent budget with not much fun money for the next couple of years. In terms of your credit report, some creditors include a code which produces a comment line such as "managed by credit counseling service" while the account is enrolled in CCCS.

FICO does not score down for any reference to CCCS. Some creditors (if you apply for a mortgage or a car loan before your CCCS contract is completed) may charge a higher APR for being a higher risk, or may deny. Usually you would need to get an okay from your CCCS before applying for such a loan.

When you've paid off each account, most creditors automatically remove the reference to CCCS because at that point it does, in fact, become obsolete. The account is no longer being paid through CCCS, it is closed and paid off. However, if you're nervous that a creditor might leave that comment line in place afterward, just withdraw the account from CCCS a couple of months before it would be paid off. Let it bill at the next bill date (at that point it is no longer in CCCS, ergo no CCCS remark) and then pay it off in full.
Result? No ongoing reference at all that the account had been in CCCS.

Pay extra through CCCS each time you can do so, even if it's not every month. The quicker you get the accounts paid off, the sooner you're done with CCCS and thus the sooner the remarks will come off of your credit report.

Two cardinal rules:

1) These are still YOUR accounts. Read every monthly statement from the creditors.
Look at the account online so that you KNOW when your payment was posted. If any of the due dates fall too close to when the CCCS payment will arrive (not when you pay it to CCCS - there can be a couple of weeks difference so ask the CCCS when exactly they send out payments and when you can expect it to have been received and posted by creditors), ask the creditor to move the due date, or make one extra payment upfront to get the subsequent payments to fall before the due date.

2) Don't be foolish, expecting that a CCCS will somehow care more about your accounts than you do yourself.
Using a CCCS can be a tool, a service, a means to an end.
You're still the one who needs to know how your credit is doing. There's no possible excuse for not always knowing whether the payments are posting on time. Pay good attention and you'll do just fine.
Message 2 of 7
MidnightVoice
Super Contributor

Re: Credit Counseling

Another couple of points:
 
Be very careful at the begining, as it is possible that the CCS may take time to co-ordinate with the creditor and there can be late payments as a result.  Keep very close track on line to make sure that does not happen.
 
There have been cases of a card being "paying off as agreed" and still being sent to a collection agency.  If you do nothing about this when it happens it will end up as a collection on your CR for 7 years.
 
Remember when you come out of it you will have to start getting credit all over again, and you will have no history of open revolving accounts.
The slide from grace is really more like gliding
And I've found the trick is not to stop the sliding
But to find a graceful way of staying slid
Message 3 of 7
sl
Established Contributor

Re: Credit Counseling

I am currently enrolled in a Credit Counseling program and it is working well for me. I have an AMEX card, and 2 Chase cards enrolled in the program. The only card that is reporting I am in a credit counseling program is AMEX and they are horrible. When I enrolled in the program AMEX offered to waive all interest on the card while I was in the program. The catch with AMEX is their statements will show that you made a payment but also show interest for the billing cycle. About 2 months prior to paying the bill off, you have to call in and get your computed balance and that takes two months. Once you make the final payment, your credit counseling program needs to call AMEX and request an interest waiver on the account. That is taking approximately 2-3 months and your account remains past due and is reflected on your CB. My AMEX is currently in the interest penalty phase of the program (went in April 6th) and you cannot push it ahead. I have constant contact with my Credit Counseling Program on this and they are as frustrated as well. This hurts your credit as it keeps your FICO score down and will be refused new credit because you are shown past due. It will be interesting to see what my FICO score is once they date the past due off and the account is paid in full. I understand from my Credit Counseling service is AMEX is no longer doing that program and is now offering a flat 11% interest rate if you are in a program which is okay but Chase gave me a 7% interest rate on both cards and they reflect the true and current balance to the CB. When I started the program back in 2004, I owed $34,500 and I an now down to $7800. If one is considering going into the program, the key to success is not charging on your open cards, make sure your money is in the bank when they are suppose to zap it and stay in communication with them if you need to change your payment date or cannot make a payment. I use debt guru and they are extremely professional and helpful.
Message 4 of 7
sl
Established Contributor

Re: Credit Counseling

I would like to add, when I went in the program, the cards I put in the program were closed. You do have the option of saying which cards you want to put in and which ones you want to keep open. I kept my Citicorp open and my Dillards. If you have a good representtive, they will walk you through the entire process and even tell you to keep one out and continue to build your credit while in the program.
Message 5 of 7
Pants
Regular Contributor

Re: Credit Counseling

I am on the new AMEX program with 11% interest. They are reporting me current. BUT...Amex will not budge on the due date. For that reason I am paying them myself without using the DMP. One day late with AMEX and you are back on the Default rate with the higher minimum payment. FOREVER.. No exceptions.


Message Edited by Pants on 06-12-2007 03:56 AM
Message 6 of 7
sl
Established Contributor

Re: Credit Counseling

I heard from my CCCS that AMEX had changed the way they handle their program. Be careful and watch your statements monthly. At first, they just reported me as paying on time, then after about a year in the program, they changed on me and my FICO went from 656 to 622, I was shocked.

I have since finished that aspect of the program and am in the Interest Waiver Phase and that is a hassle. Long story short, they gave me the wrong calculated balance and I was .50 short. I had to send them a $1.00 and have to start the Interest Waiver Phase again. It took two months to get this part of the program working and now I am at square one again with them. It has been a week since I sent them the money and will be calling the Executive Assistant today for a progress report.

Good luck!
Message 7 of 7
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