Oh, this ones a doozy!
Ok, I have Equifax Complete, paying $14.95/mo for it. Have had it for two months - really liked it.
So, in November, hubby decides he's going to get it too, fine by me. Well, when he submits his info, it say's he already has an account and to log into it to finalize the purchase - it's bringing him to my log in info. He does it again, thinking he made a mistake somewhere - it brings him to my log in again, saying he needs to login with the information they have on file. So he does, thinking, ok, we have the same address and last name, maybe they do another monitoring product on the same account.
Big error pops up, and says that he cannot log in, and to contact customer service. After he tells me, I try to log into my account and it say's I can't access my account and to contact customer service.
3 times I've called them, and each time, they tell me I don't have an account with them, there is nothing on file under my name, social security #, email address, or even the confirmation # off of the receipt for ordering the service. But I'm still getting charged. I can't cancel it - which is what I want to do, because they say I don't exist, yet they can keep charging me, and yet don't show any records of them charging me.
What do I do? I've got a lengthy email sitting in my draft box ready to fire at them demanding that they cancel the service and stop charging me, and refund this months charge since I haven't been able to access my account since November.
Anyone? Please! I need to know what I can do, say, or heck, even threaten to get them to fix this.
Thank you!
