Capital One—Too many payments in one billing cycle?

[Anonymous]

Fresh out of CH7, I was approved for two capital one cards. (Quicksilver and Platinum) Both with low credit of $300. I received and activated my Quicksilver card on 5/26, and made two payments of $300 before my first statement cut. I thought I would have 30 days in a billing period but my first billing cycle was only 26 days , so a balance of $296 reported. I quickly made another payment on 6/26 for 300. and then my account was frozen. After speaking to a CSR, he stated that I was making too many payments in a billing cycle. I told him that my credit limit was low and i was hoping to increase it and show good will by paying multiple times in a month. He stayed that I should make no more than two payments a month. Now I’m sad and scared to use my cards. Has anyone else had this experience or advice? 

[dt3813]

OMG....no more than 2?  I make payments constantly on all my cards... My Capital One hasn't arrived yet, but 2 payments in 30 days isn't going to work for me! I'll let you know what happens with mine.  Even credit one lets me make 4 in 30 days!

[Anonymous]

I know...two sounds so low. Its kinda strange because I activated the platinum card a week later and I have already made four payments before my first statement without the card being frozen. 

[Anonymous]

I made up to 10-15 payments in month just a few months ago - no any issues.

[dt3813]

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@Anonymous wrote:

I made up to 10-15 payments in month just a few months ago - no any issues.

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That is reassuring...I charge and pay as soon as it posts on the card, so I tend to make frequent payments.  

[Anonymous]

Is there a benefit to multiple payments in a month?

[Anonymous]

I've made 3 or more payments per billing cycle for over a year now....

[Anonymous]

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@Anonymous wrote:

Fresh out of CH7, I was approved for two capital one cards. (Quicksilver and Platinum) Both with low credit of $300. I received and activated my Quicksilver card on 5/26, and made two payments of $300 before my first statement cut. I thought I would have 30 days in a billing period but my first billing cycle was only 26 days , so a balance of $296 reported. I quickly made another payment on 6/26 for 300. and then my account was frozen. After speaking to a CSR, he stated that I was making too many payments in a billing cycle. I told him that my credit limit was low and i was hoping to increase it and show good will by paying multiple times in a month. He stayed that I should make no more than two payments a month. Now I’m sad and scared to use my cards. Has anyone else had this experience or advice? 

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Yeah, thats a little weird... I'd call again and talk to a different CSR, or may even a supervisor.

[dt3813]

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@Anonymous wrote:

Is there a benefit to multiple payments in a month?

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I don't know if there is a benefit, I just do it because my limits are not super high and I don't want to get caught with a high balance when the statement cuts.  I don't keep track of when they cut and I try to have little or no balance post.

[Anonymous]

I think since the accounts are new, your behavoir is what is causing the freeze. You are running it up to the limit and paying it off multiple times in a month.  This may have sent a red flag to them.  You don't need to do that to get a CLI.  You most likely will be in the Credit Steps program and after about 3 or 6 months of on time payments, you should get a CLI.  Do not use your cards up to the limit anymore and then you will be okay.