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Unable to access subscription

tag
simplesaver
Established Member

Unable to access subscription

Looks like this is a common problem that isn't being addressed. GREAT. I just paid for the 3 Bureau Credit Monitoring on my current account. Apparently I had an older account. When I try to set up my current account that has the purchased subscription, I can't because my SSN is associated with this old account.

 

1. There is no way for me to delete the old account.

2. There is no way for me to disassociate my SSN with the old account.

3. There is no way for me to transfer my product to my old account.

4. I cannot even find a way to access my subscription on this account in order to cancel it so I can purchase the subscription for my old account!

 

I think it's pretty ridiculous there is *NO WAY* for a user to delete their own account. I'm pretty upset over this, honestly.

(9/13/14) EX - 597 | TU - 581 | EQ - 587 ~~|~~ (11/23/15) EX 641 | TU 598 | EQ 604.

$500 | $1000 | $5000
Message 1 of 2
1 REPLY 1
Anonymous
Not applicable

Re: Unable to access subscription

Please contact our customer support reps. They should be able to help you resolve this issue so they can properly merge your accounts.

 

Best regards,

K

Message 2 of 2
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