Alpha Warranty "Issues"

[Anonymous]

So I cancelled my extended warranty with them about 3 weeks ago. They said the sent the cancellation check to the dealership where I bought the car and then the dealership would send it to the finance company and that would go towards what I owe on the car. I called the dealership"The Dalles Auto Sales" last Wednesday and they said they had the check from Alpha Warranty. They said they would send it out that day to the finance company which is 80 miles away from them. I finally called the finance company today to check and see if they got it since it didn't show on my account online. They said no. I then called the dealership and they where rude about it and said they sent it out last week like they told me. I then call Alpha Warranty to see how much the check was for so I could tell the finance company to be on the lookout just in case my name was on it. Alpha Warranty said they won't tell me how much the check was for????? even though the contract was in my name and I paid for it through my car loan. The finance company called the dealership to get to the bottom of this and the dealership told them that they would send the check out next week? So they lied about sending it out? The finance company is going like **bleep**. There telling me and them different stories. So I have to wait until Monday to escalate this further. I will findout what the check amount is even if I have to file a complaint with the BBB and CFPB. I have this feeling that the dealership has skimmed money from that check. There a very small used car lot not to far from me. I'm still boggled as to why Alpha Warranty won't tell me what the check amount is for. I talked to a lawyer and hes telling me it's no bueno what there telling me. Something isn't right about this whole thing! Any advice appreciated. Will update Monday on more details.

[juggalo9er]

the check should be equal to the sum you paid for the extended warranty....the price is in the contract you signed

[Anonymous]

In the contract it's pro rated. Had it since December. It's a 3 year 85k warranty. Just baffled that they won't tell me the actual amount of the check they sent. I've driven only 3 since I had the car.

[patrick00032001]

The Warranty company, nor the dealer will tell you the amount because the dealer marked it up when they sold it to you! I sell service contracts "Warranties" at our dealership all the time, the warranty company sets the price for each contract, depending on the make, model, trim, and then the dealership marks up the price, usually around $1,000.00 or more, and then sells it to their customer. Thats why they wont tell you the refund amount, they dont want to cause issues with the selling dealer, and for obvious reasons the dealership isnt going to tell you either! I would ask the warranty company what your refund percentage is, take the cost of the service contract and divide that by the percentage, minus any cancellation fees, and that should net you, your total refund amount thats owed to the lein holder. Dealerships pay commissions to their finance people on these service contracts, usually around 20-30% of the profit, if you cancel the service contract and they have to issue you a refund, not only has the dealership lost profit from the sale, they just lost the extra comission they paid to the finance guy as well. Make sense?

[StartingOver10]

Patrick00032001, is there a time period for cancellation of the warranty that you can get the entire cost refunded? Like within 2 weeks or 30 days?

[Slim1Der]

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@StartingOver10 wrote:

Patrick00032001, is there a time period for cancellation of the warranty that you can get the entire cost refunded? Like within 2 weeks or 30 days?

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Typically theres a 60 day period in which you can cancel with no proration. You'll get the FULL refund amount. Proration is based on time and milage after that. Keep in mind though, if you have a total loss, some warranties require you to cancel within 30 days of the total loss in order to receive any refund. It's in the fine print of the warranty language. At my dealership though, we will cancel/refund a warranty anytime.

[Anonymous]

Finally got that whole mess figured out. My finance company nipped it in the bud for me. The finance company actually ended up sending me the check. Oh well I thought it was going to the finance company to put on my account. Just used the money to pay off some colletions. So I guess in the end it worked out.

[Anonymous]

I am a shop owner. I have one of your insured on my lift since 12/22/15. Todays date is 12/31/15. Your service inspector finally showed up yesterday to validate the claim. He left without giving myself any info or decision. The claim was denied due to a pre existing condition.  I was made aware of this by your insured 6 hours after he had came in. Not by your company. I need the lift. We are way behind. He knew it was not covered the minute he walked out of my door. Your company thought it was OK to make me (my lift) wait another 6 hours to tell me this. Not counting the 7 days it has already been waiting for your service inspector. I will post as many negative reviews of your service where ever possible. You are also banned from EVER bringing one of your clients into my establishment. Sincerely, William Abel C/O Western Drivetrain Aurora, Co 80011. Do not contact me as I will consider this to be Harassment.

[Appleman]

Is the last post from a shop owner about Alpha Warranty? A bit more of an introduction would be helpful but a great piece of information for those who might be considering this option.