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CapOne Auto Nav is pretty solid. I used them for 2 loans sans spouse. Did AutoNav give you an approval amount to work with? If so, you'll be okay.
The process itself is very easy. I think most of the reviews are based on auto finance after purchase. When you input your reference number you don't get a loan amount? I don't know if they have changed since I last used them (Sept) but you should get a loan amount at least. the APR will be based on the vehicle you find and the terms you select.
Looks like they have changed things up again. Have you logged in and selected a car and put in your terms and it given you a specific APR and payment? If it does that, then you should be okay. Odd that when you call no one could tell you what your approval amount was though.
Good approval odds through Cap One.
Successfully used Auto Navigator end of April this year. No issues.
We didn't get an amount or set apr. If you play around with the numbers (i.e. Offer amount, down payment or not, etc,.) then you'll get information that you can use when you go to the dealership.