Downpayment?

[maiden_girl]

It does take some time for it to be credited to the account. I would double check and make sure they posted the credit as principal only and not principal + interest. I remember when I canceled my GAP coverage...$750...they posted only half toward my balance and the rest was interest. I had to call Hyundai and have them fix the error and I have not looked back--best decision I ever made. I would double check everything after your loan processes and make sure you do your calculations and call your finance company if there are any errors.

[Rackham94]

how would they have a way of knowing not to be rude but I called the lady and she thought i was talking about gap insurance even though i said warranty in the beginning and i had to clarify 

[maiden_girl]

I forgot to mention above that you need to call the company where the warranty was issued from and make sure they sent out "payment" to your finance company.

[Epcot]

I am enduring a similiar headache. I purchased a Ford F-150 last month and was dumb enough to accept the extended warranty and maintenance package the finance manager offered to the tune of nearly $2500! After a week of being glassy eyed at my new vehicle, I came to the conclusion to cancel the extended warranty and maintenance plan. Went to the dealer and had them fill out and fax the cancellation request, I got a copy. They said it will take up to 45 days for the lienholder to get the refund. We shall wait and see..

[maiden_girl]

I had GAP and maintenance too. I ended up canceling my GAP but keeping my maintenance...and it TOOK FOREVER for them to get everything canceled. I never went back to the dealership to cancel it. I called the GAP company myself and had them mail me a cancellation form that I mailed out.

[Rackham94]

Okay how do I reference the warranty by my VIN number and purchase date? I emailed them and will probably give them a call tomorrow. 

[Rackham94]

They said I had to come in and sign the cancellation form. I did. I hope that is the end of that she also said she would write on refund check apply to principal. 

AutoCheck Experian says it was sold as a Mazda Certified Pre-Owned O 

Why would a dealer not disclose this

[Rackham94]

Re: xxxx

Hello xxx

Thank you for contacting Mazda.

Per our conversation, the Auto Check report can be obtained from the Authorized Mazda dealership your vehicle was purchased from.

All Certified Pre-Owned Vehicles undergo the 150-point detailed inspection. For further details of the inspection, I encourage you to visit our website at www.mazdausa.com.

Should you have further questions, please do not hesitate to contact me at the number below and reference file #xxxxx.

Regards,
xxx
Representative, Customer Experience
Mazda North American Operations
xxxx

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xxxxx	Wed, Aug 21, 2013 at 10:44 AM
To: xxx@mazdausa.com
Good morning, I appreciate your response and time and effort in this case I have received the auto history report however; several points of inspection have been compromised lack of hard copy of AutoCheck report and I did not receive a copy of the inspection report. I am not satisfied with your response xxxx and will escalate this to the executive level if this is not resolved in a timely manner. As a first time Mazda buyer, I am not satisfied with my purchase or level of customer service you are providing. I will not be recommending Mazda to friends and families and I hope you understand you have the power to resolve this and make it right for us.  Specifically Point of Inspection exterior  No cracked or broken exterior lenses All emblems are present and in good condition Outside rearview mirrors function and no damage to lenses Windshield is free of cracks, large chips, and improper repairs Body is free of major dings Bumpers are free of cuts and scratches Paint is free of major scratches and chips No evidence of mismatched paint Truck bed liner is in good condition Tailgate, hood, and trunk latches and hydraulic stays function properly Convertible top functions correctly Roof rack is secure and in good condition All aftermarket accessories are tested Inappropriate aftermarket accessories are removed  Vehicle has several touch ups and paint chips upon review this car should have not passed the inspection is that correct? To make it right please extend coverage or repair cosmetic damages. xxxx [Quoted text hidden]

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MazdaCustomerExperience@mazdausa.com <MazdaCustomerExperience@mazdausa.com>	Wed, Aug 21, 2013 at 10:53 AM
xxxxx
Re: File number xxxxx Hello Mr. xxx, All authorized Mazda dealerships are responsible for the 150-point inspection. If you have any discrepancies with the inspection, you will need to work with the dealership directly. I will be more than happy to reach out to Mazda of Ridgeland and review your concerns with them. I will follow up with you once I have further information to provide. Should you have further questions, please do not hesitate to contact me at the number below and reference file #xxxxxx. Regards,  xxxxx Representative, Customer Experience  Mazda North American Operations  (xxx ---- Original Message ---- From : xxxx To : MazdaCustomerExperience@mazdausa.com Subject : Re: Product Information - Certified Pre-owned Vehicles [INTR:594549] Date : Wed, 21 Aug 2013 15:44:01 GMT [Quoted text hidden]

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xxxx	Wed, Aug 21, 2013 at 10:55 AM
To: xxxx@mazdausa.com
Hello, My understanding is Mazda North America Operations Certifies that the vehicle meets the requirements as the program is operated by the Manufacturer not the Dealer Location.