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@jcooks wrote:Did you question before signing why it was going from 38k to 40k for the jeep?
It doesn't sound like it, @jcooks.
@Charmante wrote: ...they said they messed up on the paperwork, to come in and resign a new contract... So I did... And for some reason this new contract is for $40,069... So I guess they added on some more stuff? I don't know...
Plus numerous other customers wrote about various bait-and-switch tactics the dealership has used. Unfortunately, if they got her to sign the deal - even if it was misleading and after-the-fact - it is probably legally binding. It's probably water under the bridge at this point. While they "took her for a ride" on the extra $1,819 and they "shook on" the $1,700 for the tag deal, the extra money on the contract is the least of her worries until they pay off the trade-in. And that appears to me where the larger issue of potential fraud arises.
@Charmante This sounds like a complete nightmare to be honest. This dealer should be at the top of the "hot mess" list. With that being said, and as others have mentioned, as much as it's going to sting, KEEP MAKING THE PAYMENT on your previous vehicle. You want to do so because your previous lender won't care one bit about the jacked up paperwork and payment issue, they'll report your payment as late and you'll be dealing with this mess a lot longer that you want to...trust me.
I also agree that you should contact your Attorney General. The Attorney General is like kryptonite to a dealership. Most dealers (knowing or not) has done something that isn't quite right and the last thing they want is the Attorney General sniffing through their dealership and the paperwork.
Also, start to get a little loud if you need to. Most businesses live and die on the sword of social media. Start making some noise about their shady practices. Tweet them and not local media...you'd be amazed at how fast a company will report when you start airing their dirty laundry.
Now for the part you're not going to like. Unless you got it in writing that they were going to take care of the tax, title, and registration of your previous vehicle, you're probably going to be on the hook for it as it's the responsibility (at least in our state) for the owner of the vehicle to register and pay tax on the vehicle no matter the length of time of ownership. If you owned it for even an hour, you're required to register the vehicle.
With that being said, the dealership will also feel the pressure to get the vehicle registered as they won't be able to do anything with the title until the mess surrounding taxes and registration have cleared. So what they have is a vehicle that they can't even legally sell.
This is probably get a little more messy before it gets resolved but do what you can within your power to speed this up by documenting everything, keep making the payment as much as it sucks, and again, start blasting them on social media to see if that helps get their attention. All you need is to get the attention of one local journalist (preferably local news) to run with such a story and watch how quickly the dealer responds...especially if they have a habit of doing these kinds of shady deals because they don't want others sitting in their living room yelling "...they did this to me too..." at the television.
Best of luck to you.
@jcooks No... Because the finance manager said it was temporary, that it made them look better in the front (or back? I think front), and that I could cancel it in a month, and get it all back. So it didn't sound too alarming...
@Loquat Your mildly added humor, such as screaming at the tv, brought a smile to my face. Definitely needed that. I have an appointment scheduled with an attorney on Monday. I would like to speak with multiple attorney's--but only found one on Google that specifically said he has sued dealerships before... So I don't really know which kinds of attorney's I need to search for? lol
Going Saturday to meet with the dealership, face to face, and plan to video and audio record our entire meeting...
If nothing good comes from Saturday, I will begin my social media/news channel bouts. Geese this should not be happening... You should sign your contracts, drive home, and be done... This is crazy.
Based on my experience with a dealer in Akron OH....Blast their social media if they have an active one. BBB and attorney general was useless for me. You start telling people to beware on their posts you may get a call from a GM. They will continue to be sleazeballs but may pay you the Hush money.
@Charmante wrote:@Loquat Your mildly added humor, such as screaming at the tv, brought a smile to my face. Definitely needed that. I have an appointment scheduled with an attorney on Monday. I would like to speak with multiple attorney's--but only found one on Google that specifically said he has sued dealerships before... So I don't really know which kinds of attorney's I need to search for? lol
Going Saturday to meet with the dealership, face to face, and plan to video and audio record our entire meeting...
While there is an expense getting an attorney involved, I think it is worth it. The dealers are expert at manipulation (and sadly seem to have already got you once). So I would make sure you take someone you can rely on to the dealer with you if you can't wait until you meet with the attorney. Ideally this person wouldn't be someone impacted by this (i.e. close family) but someone who can listen to what is being said without getting too mad! OK is a one-party consent state so recording is legal, fortunately!
cant stress this enough!.....READ EVERYTHING YOU SIGN BECAUSE THIS IS WHATS LEGAL......absolutely cannot trust anyone by their word when purchasing a car....do your homework and research, you should know more about the deal than the salesman.....after you sign its too late.....i have been hose by them as well as many, many others......since i have took the responsibilty on myself i have had all great experiences buying vehicles....they can tell what kind of customer you are in 10 minutes......i havent had nearly the same bs pulled as i did when i went in scared, timid, and trusting......take control, know your stuff, and walk as soon as something seems off.....have dealt with well over 100 delearships in last few years and most were shady, so thats the odds of honest ones out there......if you give them all the power than you are probably gonna be upset when all said and done.......your money, your signature, your responsibility so learn from this experience
I hate to say it but they saw you coming from a mile away......
Can you please check your paperwork and see if your trade-in is indicated on the contract/paperwork for the Jeep? If it is, they will eventually pay it off but getting them to do so may be a struggle.
How did your meeting this past weekend go? I'm curious to see how this plays out.
@dunn2500 There may be some truth to the things you've mentioned. However, the OP is well aware of how things went down and really don't need any of us here to dig in further.
I'm sure you were just trying to educate from your previous experiences with dealerships but I kindly as that you remember to be FSR when framing your post.
@incognitony wrote:Based on my experience with a dealer in Akron OH....Blast their social media if they have an active one. BBB and attorney general was useless for me. You start telling people to beware on their posts you may get a call from a GM. They will continue to be sleazeballs but may pay you the Hush money.
Amen on the uselessness of AG and BBB in Ohio.
Sorry about the previous post without a message. Error.