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Who did you finance with when you bought the car? BTW, Sanatader has been buying auto loans which would mean that it reports that way, though one should report $0 if that's the case. Could it be that you signed with Citibank and Santander bought it out that month?
It should report $0. I would call Santander and try to get them to get Citi to report $0. Doing that worked for some on here when Santander bought some HSBC profiles. Try also writing to the Citi address on your CR and I'm sure it would get in the right hands.
gee, nice of them to tell you to fix it, when it's their **bleep** up