Thinking of switching from USAA to NFCU

[MarylynMonroe]

So I accidently burnt USAA in my bankruptcy. I thought I had a zero balance but later found out that was not the case and by that point it was too late. Now I can't use any of the features associated with my USAA online account and I they aren't budging even though I burnt them for only $25. My move to NFCU I believe has benefits. I will still keep my USAA auto insurance, but will no longer bank with them.

[CH-7-Mission-Accomplished]

Navy is better than USAA, especially if you are fresh out of BK.  USAA is not BK friendly in any sense.

That said, you can probably get your online access back by simply repaying USAA their $25.  Most companies will let you back in if you make them whole.

Since it was an oversight on your part, I would call and ask them if you can do this.  If the CSR says no, escalate to a supervisor and then the EO.

[MarylynMonroe]

Thanks.

[Scupra]

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@CH-7-Mission-Accomplished wrote:

Navy is better than USAA, especially if you are fresh out of BK.  USAA is not BK friendly in any sense.

That said, you can probably get your online access back by simply repaying USAA their $25.  Most companies will let you back in if you make them whole.

Since it was an oversight on your part, I would call and ask them if you can do this.  If the CSR says no, escalate to a supervisor and then the EO.

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this exactly.. Not that USAA isn't great, but for someone with a fresh BK you can't beat NFCU

[Anonymous]

I had USAA before my Bk they are awesome...when you don't burn them lol I can't tell you how many times I called and asked what could I do to keep them or their good graces and every single one said you gotta wait 7 years. I still have their auto insurance as well but now I do all my banking at NFCU and they are 10x better.

[Anonymous]

Enjoy reading awesome stories about NFCU.