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Capital One Ph # for this situation?

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IodineNightSky
Regular Contributor

Capital One Ph # for this situation?

I applied for a Capital One Spark business card a little more than a month ago. I got a message that said "conditional approval" or something very similar. Then I got an email that said they need to confirm my physical business address is where I say it is. They asked for three documents to confirm this, only two of which I have. I called in about three weeks ago and they said no problem, just fax us those two documents and a letter explaining why you cannot send the third. I did so and faxed them in. 

 

I've been calling 800-903-9177 once a week for the last three weeks asking for an update and each time I get a completely worthless representative who tells me to call back later. They are unable to see whether they even received my documents in their system - they just keep saying they don't have access to the screen to show what they've received. 

 

I'm wondering if anyone has a better phone number I can and actually speak to someone who can tell me something other than call back later? 

 

If I didn't already take three inquiries for this card I wouldn't even be bothering, but since it was conditionally approved and I'm stuck with the inquiries, I feel like I should at least get the card...

Current FICO 8s:
EQ: 712 - TU: 719 - EX: 707
Mortgage Ficos: EQ5: 708 - TU4: 729 - EX2: 700
Current Middle Mortgage Score: 708
Goal Scores: 740+


Message 1 of 3
2 REPLIES 2
Anonymous
Not applicable

Re: Capital One Ph # for this situation?

The Same Thing Happened to Me. I applied for Cap 1 Spark on March 30, my application didn’t get approved until May 8. If I were you I’d send an email to the Executive office and Call the backdoor number for better assistance. I had to apply twice which the executive office removed the second inquiries from all three reports. They also didn’t ask me for my ID which was the document, they’re waiting on.
Message 2 of 3
IodineNightSky
Regular Contributor

Re: Capital One Ph # for this situation? (CapOne Spark Card)

so i finally got ahold of someone who could see what i sent and they asked me to send even MORE stuff to prove my physical address for my biz. i had already sent a bunch of stuff. but i just sent a bunch more at their request. i also indicated they could do internet research and easily find my biz address in 20 diff places. or they can send me a letter to the address and see that i receive it. or any of a number of other things. it's kind of getting silly. totally wish i never bothered applying but now that i have the inquiries i want the card so i'll wait awhile longer. btw, there is NOTHING even remotely sketchy about any of this on my part - this is all just some weird query from them that i honestly cannot understand and that no one has been able to explain to me. 

Current FICO 8s:
EQ: 712 - TU: 719 - EX: 707
Mortgage Ficos: EQ5: 708 - TU4: 729 - EX2: 700
Current Middle Mortgage Score: 708
Goal Scores: 740+


Message 3 of 3
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