it has been known to happen from time to time, although considering that this product always seems to have a SUB atteched, i find their reasoning somewhat flawed. Though it could be that it simply wasn't offerd to you, and I do not know of a way around it. Short of closing this card and re-apping later down the road.
it's best to get screen grabs of everything during the app process to use later at proof, at least then you might have a chance for them to retroact the SUB. You could always call higher up the chain as well to plead your case, as it could ahev easily been a system glitch.
Good Luck!
