One other thing, do you have a fraud alert on freeze on reports?
The reason I asked is when I first applied I had a fraud alert on EQ ( thank you exp grrr) anyhow it said they couldn't process that I needed to apply at the branch, however I didn't use the prequalify link when I applied because I wasn't aware of it. But I got FA off and then it went through.
No, no freezes on any of my reports. It’s so strange they pre qualified me for all 3 then I accepted offer and then got that message. It told me “we’re currently experiencing technical difficulties and are unable to continue the application process online. Please try again later or visit a local branch to apply.” It then gave me a application number so we will see I’m gonna first thing tomorrow.
FWIW When i first went there it was wonky so i simply switched browsers and the entire prequalify and buttons worked as expected.
You might try that to see if it helps.