Just wanted to give some of you info I recieved from a customer service rep a couple days ago. She said they just switched to a new system for processing card approvals and it "worked slightly different".
I called because I got a mailer too and app'd last Wednesday night. I had an issue, but see below. I was amazed to be instantly approved for $16K. The apr is terrible @ 20.99 but I PIF so no biggie. I'll try to get that lowered later.
However, I then read the many terrible expereinces others have had with this bank (mainly with the NBA card, but not only that) and got concerned. I got a letter on Monday that said they were "unable to verify my identity".....just like many others I was extremely frustrated and figured the big SL approval was a fluke.
Thats when I called and the customer service rep checked everythign out in the system and verified everythign looked good, and assured me I'd be getting a card soon in the mail. She said it was likely due to them switching to a new card processing system.
Tuesday my card came, activated fine, and I've used it on a couple small pruchases. Online my account shows everythig is good to go. I've had to contact customer service twice on small issues (one was activating on Apple Pay) and they've been helpful so far.
Good luck!
BBVA Clearpoints $16,000 | Discover $13,900 | CECU Visa $10,000 | NFCU Go Rewards Visa Sig. $18,500 | NFCU CLOC $15,000 | PayPal CB MC $10,000 | Paypal Credit $10,000 | Card $7,500 | AMX Hilton Honors Ascend $2,000 | Wayfair $23,900 | Sportsmans Guide Visa $12,400 | Kohls $3,000 | Capital One Savor One $3,500 | PNC Cash Rewards $17,000 | PenFed Power Cash Rewards $10,000 | PenFed Gold $10,000 | Lowe's $20,000 | Best Buy Visa $4,000 | Home Depot $4,000 | NFCU Platinum $25,000
