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This is probably due to the "Customer Identifaction Program" that all financial service providers are required to have as part of the U.S. PATRIOT act.
Usually, they are able to validate your identity through noninteractive means (existing accounts, public records, etc.) However sometimes they have to reach out to the prospective cardholder.
I actually had a shutdown on a USBank Secured card because of this, it was restored to nomal after said information was provided.
Same thing happened to me when I applied for the Apple card. I thought it was a denial, but I got a letter in the mail asking for the same verification info. I mailed it in and about a week later I got a call saying I was approved for the card.
Yeah it's a tedious process, but it's still an approval.




















